This role leads the daily operations of the Costume Shop within Entertainment supporting show quality and character presentation through effective wardrobe execution. You will oversee costume shop workflows fittings maintenance and team leadership while partnering with performance and entertainment leadership to ensure operational excellence. You will:
Coach mentor direct evaluate and schedule Costume Specialists and Costume Support team members
Lead onboarding and orientation for new Costume Shop ambassadors including shop procedures safety standards and operational expectations
Lead training and ongoing development of new and existing Costume Shop ambassadors in areas such as costume construction alterations repairs laundering inventory control and fittings
Write evaluations and assist in the professional development and growth of Costume Shop ambassadors
Ensure costumes are properly maintained repaired altered created and show-ready to support entertainment and character operations
Conduct and oversee costume and character fittings ensuring proper fit comfort safety and show standards
Partner with show producers entertainment leadership and performance operations to support costume needs while maintaining established show and brand standards
Produce maintain and ensure accuracy of operational and wardrobe documentation
Maintain a safe work environment ensuring compliance with safety procedures and Costume Shop protocols
Oversee cleanliness organization and functionality of the Costume Shop laundry areas storage spaces and assigned backstage work areas
Maintain uphold and respect ambassador confidentiality and leadership responsibilities
Ensure excellence in guest service by supporting ambassadors in meeting guest expectations and operational needs
Maintain a positive adaptable and solution-oriented leadership presence in a fast-paced environment
Model company training standards related to guest interactions and backstage awareness
Occasionally assist other entertainment locations or operational areas as business needs require
Communicate professionally and effectively with ambassadors vendors and guests
Perform other duties as assigned
High school diploma or equivalent required
At least one year of professional or college-level experience in one or more of the following areas: costume shop/wardrobe operations theater live entertainment theme park entertainment or related production environments required
At least six months of experience in a leadership lead or supervisory role preferred
One year of theme park or live entertainment experience preferred
Possession of a valid state drivers license and ability to obtain a company drivers license
Ability to meet company driving guidelines
Working knowledge of costume construction alterations repairs fittings laundry processes and wardrobe maintenance
Strong presentation skills including the ability to lead training and communicate clearly with teams
Ability to positively interact with guests and co-workers of all ages cultures languages and abilities
Strong written and verbal communication skills; able to read write and speak English
Working knowledge of computer-based tools such as Microsoft Office
Ability to complete assigned projects accurately and professionally within deadlines
Strong organizational and planning skills with the ability to manage multiple priorities
Ability to remain flexible positive and solutions-focused in a fast-paced changing environment
Ability to lift push pull and/or carry up to 50 lbs.
Position requires extensive walking and standing throughout the shift; ability to climb or work at heights if needed
Ability to perform physical tasks including kneeling squatting bending reaching overhead fine hand manipulation and use of tools
Ability to work indoors and outdoors in varying weather conditions; exposure to fumes dust odors and temperature extremes may occur
Perform cleaning duties including safe use of cleaning chemicals
Availability to work flexible schedules based on business needs including opening mid and closing shifts; nights weekends and holidays
Flexibility in work locations based on business needs and career development opportunities
Compensation:
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.
Required Experience:
Manager
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