Team Manager, Property Fast track (French Speaking)

Chubb is seeking a dynamic and resultsoriented Property Fast Track Team Manager French Speaker to join our EMEA Claims Centre in this key leadership role you will oversee a team of Property Fast Track Claims Processors handling a diverse portfolio of French property and technical risk claims from first notification through to settlement in accordance with policy conditions Chubb procedures and agreed Service Level Agreements (SLAs).You will lead and motivate a multilingual multicultural team fostering a collaborative environment that promotes efficiency customer focus compliance and continuous improvement. Your team will manage Fast Track property claims (e.g. glass breakage vandalism machinery breakdown car impact storm/hail/snow electrical damages water damage theft fire natural events/CAT and all risks) within delegated authority limits delivering outstanding service to key brokers and clients in the French position offers a unique opportunity to develop your leadership career within a global insurance organisation working closely with colleagues from many nationalities and languages at the Madrid EMEA Claims Centre.

Lead & Develop the Team

• Coach mentor and lead a team of Property Fast Track Claims Processors handling French property claims promoting Chubbs CODE culture and adherence to Chubb Claims Handling Guidelines Madrid Claims Centre SOPs and regional claims best practices.
• Monitor and evaluate team activity providing regular feedback and support to drive performance engagement and talent development and to build a high performing team.
• Foster a collaborative supportive environment that encourages knowledge sharing and teamwork across the EMEA Claims Centre.
• Claims & Operational Management
• Oversee the endtoend handling of a portfolio of Fast Track property and technical risk claims for the French market ensuring accurate assessment proactive management and timely settlement within delegated authority and SLAs.
• Ensure the delivery of professional customercentric service to brokers and clients through clear timely and proactive written and verbal communication across all channels.
• Support the implementation of property claims strategies and core processes to deliver efficient service levels aligned with wider EMEA Claims and UW objectives.
• Set monitor and challenge performance targets for the team using key metrics such as Cycle Time Reserve Completion and response times for acknowledging correspondence and effecting payments.
• Provide monthly and adhoc claims reports to the Claims Manager using data and trends to identify opportunities for operational and customer service improvements.

Stakeholder & Relationship Management

• Build and maintain strong relationships with key stakeholders including brokers clients internal underwriting and operations teams and other business partners ensuring timely and clear communication.
• Address issues such as late notification case progress and customer dissatisfaction ensuring appropriate resolution and escalation where necessary.

Compliance Quality & Controls

• Ensure key controls are active and effective rigorously adhering to all compliance and regulatory requirements impacting the claims function.
• Use the claims peer review process and other quality assurance mechanisms to drive continuous improvement in claims handling and service quality.
• Maintain accurate and complete claims records and data integrity across all systems used by the team.

Training Recruitment & Continuous Improvement

• Facilitate regular training sessions coaching and knowledgesharing initiatives to keep the team uptodate on property coverages French insurance conventions legal principles and Chubb policies.
• Participate in the recruitment selection and onboarding of new team members to build and maintain a strong capable workforce.
• Analyse claims data and trends to identify and implement process enhancements contributing to local and regional initiatives to improve operational efficiency and customer experience.

Leadership & Experience

• Proven leadership team management and motivational skills with a track record of developing highperforming teams in a claims or similar professional environment.
• Previous claims management experience at Team Leader Supervisor or equivalent level preferably within property or commercial lines.
• Solid experience in claims handling within an insurance company or brokerage environment.

Technical Property & Legal Expertise

• Demonstrated expertise in handling a wide range of property coverages including car impact without identified third party glass breakage vandalism electrical damages machinery breakdown damage to electrical/computer equipment storm/hail/snow theft/property damage fire water damage natural events/CAT all risks and costs & expenses coverage.
• Strong knowledge of French insurance conventions and interinsurer agreements (e.g. IRSI CIDECOP Theft and consecutive damages handling and settling claims in a condominium building).
• Understanding of key legal principles such as indemnity average clause coverage exclusions limitation periods and main liability rules.

Education & Professional Background

• Bac 2 (or equivalent) in Insurance Legal or Law (or similar discipline).
• Minimum 2 years experience in property claims handling; experience in a broker or insurance company environment is preferred.
• Commitment to ongoing professional development and staying current with property claims trends and market conventions.

Languages

• Native or bilingual proficiency in French with strong written and verbal communication skills including telephony and meetings.
• Intermediate to advanced English skills for effective communication within an international environment.
• Additional European language skills are an advantage reflecting the international nature of the EMEA team.

Soft Skills & Competencies

• Outstanding customer service orientation with the ability to support key brokers and clients through all channels.
• Welldeveloped soft skills including teamwork organisation curiosity rigour dynamism and relationship management.
• Strong problemsolving skills with a practical commonsense approach to daytoday operational challenges.
• Excellent communication numeracy analytical and organisational skills with the ability to interpret data and performance metrics to inform decisions.
• High level of integrity attention to detail and commitment to quality and compliance.
• Ability and willingness to contribute to process improvement and project work.

what we Offer in Return:

• 32days of vacation a year
• 2 days working from home option additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Wellhub
• Employee assistance program
• Comprehensive Learning & Development offer

Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and supportive.

Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity StatementIt is our policy to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain