Technical Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
NEC Darwin is seeking a Technical Delivery Manager to lead our System Engineering and Architectural team in delivering high-quality operational and project-based services for government this role you will oversee the management of Windows servers databases and critical Microsoft server products such as Exchange and Active Directory.
Additionally you will be responsible for providing architectural direction detailed reporting for informed decision-making and ensuring high availability of ICT infrastructure. Your leadership will ensure that service levels are met operational processes are effective and customer satisfaction remains a top priority.
Skills & Experience
Proven experience in team leadership customer service and project management.
Minimum 5 years of experience in server support and troubleshooting within a relevant technical stream.
Strong background in outsourcing environments and customer support.
Hands-on experience working in an ITIL-governed environment.
Expertise in team development conflict resolution and staff performance management.
Excellent communication skills with the ability to engage in open honest and timely discussions.
Key Accountabilities
Customer & Service Delivery
Lead proactive system monitoring alerting event response maintenance and patching activities.
Own and oversee major incident management ensuring timely professional and highquality customer communications.
Manage team performance against service levels and SLAs using service management and service centre systems.
Drive problem management activities to resolve recurring and highimpact technical issues for NEC customers.
Act as the escalation point for highpriority incidents and changes.
Ensure accurate and timely documentation across incidents requests problem records assets configurations and time reporting.
Continuous Improvement
Partner with subject matter experts to define technical standards direction and best practice across key technology domains.
Identify and implement tooling and automation to improve operational performance and service quality.
Proactively review analyse and optimise team processes and workflows.
Develop and maintain procedures and runbooks to improve operational efficiency and consistency.
Team Leadership & Management
Lead coach and support a technical team within a collaborative and highperformance culture.
Manage HR responsibilities including performance reviews development planning mentoring and coaching.
Oversee recruitment onboarding and offboarding activities.
Partner with Service and Account Directors to ensure appropriate resourcing aligned to skillsets and service demand.
Drive ongoing technical and leadership capability development including training and certification.
Develop and manage oncall support rosters.
Why Join Us
Exciting leadership role with the opportunity to shape technical operations.
Work with cutting-edge technologies in a dynamic and fast-paced environment.
Be part of a team delivering critical services for government clients.
Strong career growth and development opportunities.
Whats In It for You
We value our growing number people and offer a fantastic workplace culture career growth opportunities and industry-leading benefits including:
Flexible working arrangements
Bonus & wellness days (after 6 months)
14 weeks paid parental leave
Up to 4 paid volunteer days per year
Discounts on health insurance travel entertainment & more
Salary sacrificing options (car leasing super etc.)
Employee Assistance Program free confidential support for you & your family
At NEC we embrace diversity equality and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples people with disabilities and individuals from culturally diverse backgrounds.
Ready to take your career to the next level Apply now and lets build something amazing together
Required Experience:
Manager
Key Skills
About Company
NEC Group under the Solution for Society principle delivers safety, security, fairness and efficiency to our society with our partners around the globe.
