Technical Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role
NEC Darwin is seeking a Technical Operations Manager to lead our System Engineering and Architectural team in delivering high-quality operational and project-based services for government this role you will oversee the management of Windows servers databases and critical Microsoft server products such as Exchange and Active Directory.
Additionally you will be responsible for providing architectural direction detailed reporting for informed decision-making and ensuring high availability of ICT infrastructure. Your leadership will ensure that service levels are met operational processes are effective and customer satisfaction remains a top priority.
Key Accountabilities
Customer Focus
Ensure the team proactively performs system monitoring alert and event response maintenance and patching.
Oversee major incident response ensuring timely updates to customers with urgency and professionalism.
Manage daily team performance against service levels using a service center system.
Drive problem management activities for technical issues impacting NEC customers.
Act as the escalation point for high-priority customer incidents and changes.
Ensure timely and accurate documentation of incidents requests problem tickets asset and configuration records and time reporting.
Continuous Improvement
Work with subject matter experts to define technical direction and best practices across key technology areas (e.g. virtualization anti-virus patching database backup).
Identify and implement toolsets to drive performance improvements.
Proactively analyse and optimise processes within the team.
Create and update procedures and workflows to enhance operational efficiency.
Team Management
Supervise and support the technical team fostering a collaborative and positive work environment.
Handle HR responsibilities including performance reviews development planning mentoring and coaching.
Lead hiring onboarding and offboarding processes for team members.
Work with Service and Account Directors to ensure appropriate team resourcing by skillset and experience.
Drive and encourage individual and team development from a technical and leadership capability perspective. Identifying training needs and encouraging certification.
Develop and manage on-call support rosters for the team.
Reporting
Generate management reports with accurate and relevant data on a regular and ad-hoc basis.
Skills & Experience
Proven experience in team leadership customer service and project management.
Minimum 5 years of experience in server support and troubleshooting within a relevant technical stream.
Strong background in outsourcing environments and customer support.
Hands-on experience working in an ITIL-governed environment.
Expertise in team development conflict resolution and staff performance management.
Excellent communication skills with the ability to engage in open honest and timely discussions.
Why Join Us
Exciting leadership role with the opportunity to shape technical operations.
Work with cutting-edge technologies in a dynamic and fast-paced environment.
Be part of a team delivering critical services for government clients.
Strong career growth and development opportunities.
Whats In It for You
We value our growing number people and offer a fantastic workplace culture career growth opportunities and industry-leading benefits including:
Flexible working arrangements
Bonus & wellness days (after 6 months)
14 weeks paid parental leave
Up to 4 paid volunteer days per year
Discounts on health insurance travel entertainment & more
Salary sacrificing options (car leasing super etc.)
Employee Assistance Program free confidential support for you & your family
At NEC we embrace diversity equality and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples people with disabilities and individuals from culturally diverse backgrounds.
Ready to take your career to the next level Apply now and lets build something amazing together
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
About Company
NEC Group under the Solution for Society principle delivers safety, security, fairness and efficiency to our society with our partners around the globe.
