Technical Support Engineer L2 LN

WERE HIRING: L2 TECHNICAL SUPPORT ENGINEER LIECHTENSTEIN

Excis is a global IT support leader driven by innovation and collaboration. Were seeking a proactive L2 Technical Support Engineer to provide advanced technical support across multiple locations. Join us for a rewarding career in a supportive growth-oriented environment where your expertise is recognized and valued.

About Us:

• Serving clients in 190 countries
  

• 6000 engineers worldwide
  

• 200 enterprise clients
  

We foster an open friendly and collaborative culture where individual achievements fuel team success. From resolving complex IT issues to celebrating wins together we put our people first.

Start your journey with Excis and grow with us!

Requirements

What Youll Do L2 Technical Support Engineer

• Provide advanced troubleshooting for hardware software and networking issues escalated from L1 support
  

• Install configure and maintain Microsoft Windows operating systems (Windows 7/10/11)
  

• Provide hands-on support for desktops laptops printers mobile devices and network/datacenter equipment
  

• Troubleshoot Microsoft Office applications (Outlook Word Excel PowerPoint etc.)
  

• Manage user accounts in Active Directory Exchange mailboxes and distribution groups
  

• Support remote connectivity tools (SMS Bomgar WebEx Teams RDP)
  

• Assist end-users with mobile device setup activations and performance issues (iOS Android Blackberry)
  

• Deploy Windows images using SCCM and manage software updates
  

• Provide support for A/V equipment and conference room setups
  

• Maintain documentation of issues solutions and system configurations
  

• Escalate complex issues to senior engineers or vendors when necessary
  

Qualifications

• 24 years hands-on experience in L2 Technical Support IT Desktop or Onsite support
  

• Strong experience with Windows operating systems (7/10/11) and troubleshooting
  

• Hands-on experience with desktops laptops printers mobile devices and network hardware
  

• Knowledge of Active Directory Exchange and Microsoft Office troubleshooting
  

• Experience with remote support tools and ticketing systems
  

• Basic knowledge of audio/video equipment and conference room setups
  

• Strong problem-solving troubleshooting and analytical skills
  

• Excellent customer service and communication skills both verbal and written
  

• Ability to work independently as well as in a team environment
  

Benefits

Benefits

• Work in a dynamic hands-on team where your expertise directly impacts user satisfaction
  

• Opportunities for professional growth continuous learning and collaboration
  

• Competitive compensation and benefits package
  

• Contribute to a global IT leader that values innovation and excellence