FT Keyholder

About Ana Luisa
Ana Luisa is a Brooklyn-born jewelry brand built on one simple idea: beautiful high-quality jewelry shouldnt cost the planet. We design and craft timeless everyday pieces that are fairly priced ethically made and designed to make you feel good inside and out.

About the Role

As a Keyholder youll play a vital role in creating a warm service-led environment where every guest feels valued. Youll help drive sales through genuine connection product expertise and leadership on the floor supporting both customers and teammates. Youll also help with store operations including opening and closing duties while bringing our sustainable jewelry story to life.

If youre passionate about people style and sustainability wed love to meet you.

What Youll Do:

Lead & Inspire

• Foster a welcoming inclusive team culture built on collaboration and positivity
• Support training coaching and daily motivation to help team members reach their potential
• Lead by example on the sales floor delivering exceptional customer service and setting performance standards
• Communicate goals KPIs and brand updates clearly to the team

Driving Sales

• Use deep product knowledge to guide customers to the perfect pieces for their style and story
• Achieve and exceed sales and KPI goals through authentic customer-first selling
• Partner with store leadership to create strategies that boost performance and team engagement

Best in Class Customer Experience

• Build lasting relationships with clients and grow repeat business
• Support in-store events and community initiatives that enhance brand awareness
• Utilize our Custom Jewelry and Permanent Jewelry services to create memorable personalized moments for customers (training provided)
• Collect customer feedback to continually elevate our in-store experience

Store Operations

• Execute daily operational tasks including opening/closing transactions returns and inventory management
• Maintain brand visual standards and ensure all displays are clean organized and on-brand
• Participate in inventory counts shipments and stock replenishment
• Adhere to compliance with all operational procedures and company policies
  

What Youll Bring:

• High School Diploma or equivalent preferred
• 1 year of retail leadership experience (jewelry experience a plus!)
• Proven ability to drive sales and lead by example
• Strong communication and problem-solving skills
• Familiarity with Shopify Google Workspace and inventory systems is a plus
• Ability to work nights weekends and holidays
• Open availability is a must.

Why Youll Love Working With Us:

• Team lunches & supportive work culture
• Paid sick leave generous vacation timeand floating Holidays
• Employee discounts welcome gift card
• Extensive training and development opportunities.
• Be part of a purpose-driven brand thats changing how people think about jewelry