Senior Technical Support Engineer

Waukesha, WI - USA

Yearly Salary: $ 94400 - 141600

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Responsible for operational oversight of medical software implementation and support environments ensuring continuous availability reliability and compliance of regulated healthcare applications.

Job Description

Roles and Responsibilities

In this role you will:

Perform daytoday operational functions related to the technical implementation configuration and support of medical software products in customer clinical and internal engineering environments.
Provide advanced technical support to customers and internal teams diagnosing and resolving complex issues across software integrations and workflows.
Lead and support software implementation activities including installation upgrades validation and production support for regulated healthcare systems.
Apply industry best practices for software deployment reliability security and support with a strong focus on quality compliance and customer outcomes.
Engage leverage and drive simplified scalable support and implementation processes across teams.
Collaborate crossfunctionally with product engineering clinical quality cybersecurity and operations teams to deliver highquality solutions and documentation.
Operate effectively in highpressure or escalated situations providing expert support for 24x7 production environments as required.
Support rootcause analysis corrective and preventive actions (CAPA) and continuous improvement initiatives related to medical software performance and reliability.
Provide support for a 24x7 production environment including participation in afterhours weekend and oncall rotations as required.

Education Qualification

Bachelors Degree in Computer Science or STEM Majors (Science Technology Engineering and Math) with minimum years 4 years experience (or equivalent).

Desired Characteristics

Technical Expertise:

Strong technical foundation in software systems including operating systems (Linux/Windows) application services APIs Cloud Computing and system integrations.
Experience supporting or implementing clinical medical or regulated software in healthcare environments.
Familiarity with networking concepts security principles and troubleshooting distributed software systems (without responsibility for physical data center operations).
Understanding of validation change control and quality processes in regulated or highreliability environments.

Business Acumen:

Strong project coordination and execution skills for software deployments and customer implementations.
Awareness of risk management incident response and regulatory considerations in healthcare technology.
Experience driving process improvements in technical support or implementation environments.

Personal Attributes:

Excellent organizational skills with the ability to work independently and manage multiple priorities.
Strong written and verbal communication skills with the ability to communicate effectively with both technical and nontechnical stakeholders including customers and at the executive level.
Strong analytical and problemsolving skills; communicates complex topics clearly and concisely.
Ability to collaborate across teams and when needed guide or influence external partners or contractors.

We will not sponsor individuals for employment visas now or in the future for this job opening. For U.S. based positions only the pay range for this position is $94400.00-$141600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills qualifications experience and addition this position may also be eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package including not but limited to medical dental vision paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance and tuition reimbursement.

This role is restricted to U.S. persons (i.e. U.S. citizens permanent residents and other protected individuals under the Immigration and Naturalization Act 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE HealthCare will require proof of status prior to employment.

Additional Information

GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is anEqual Opportunity Employer . Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19 some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Required Experience:

Senior IC

Job Description SummaryResponsible for operational oversight of medical software implementation and support environments ensuring continuous availability reliability and compliance of regulated healthcare applications.Job DescriptionRoles and ResponsibilitiesIn this role you will:Perform daytoday op...