Senior General Manager Bosque Residences at Waterline

Senior General Manager - Bosque Residences at Waterline (Austin TX)

A Kairoi Residential flagship community

Position Overview

The Senior General Manager (SGM) at Bosque Residences at Waterline serves as the senior operational leader of one of Kairoi Residentials most significant and visible communities a 74-story flagship residential tower in Austin Texas.

This role extends beyond traditional community management. The Senior General Manager operates with a high level of autonomy and strategic responsibility leading a complex high-profile asset where operational performance brand execution and hospitality delivery must align seamlessly.

At Kairoi our definition of luxury and hospitality is already established through our operating philosophy the 5% Distinction and the Art of Neighboring. The Senior General Manager is responsible for executing these standards through leadership operational discipline and intentional decision-making.

This leader partners closely with Kairois Austin leadership team centralized marketing and hospitality teams and external partners including 1 Hotels and Starwood to ensure cohesive brand-forward execution across both the residential experience and the broader property ecosystem. The role requires a leader capable of balancing daily operational excellence with long-term asset performance while representing Kairois brand and values at the highest level.

Core Responsibilities

Flagship Asset Leadership

• Serve as the operational and cultural leader for Bosque Residences.
• Lead a flagship asset with accountability for performance experience and brand execution.
• Ensure consistent delivery of Kairois established luxury and hospitality standards.
• Maintain exceptional operational service and presentation standards across all areas of the community.

Lease-Up & Stabilization Leadership

• Lead ongoing lease-up and stabilization efforts in partnership with centralized marketing revenue and Austin leadership teams.
• Translate asset positioning into operational execution and team alignment.
• Establish operational rhythms and standards that support long-term success and consistency.

Team Leadership & Organizational Alignment

• Lead and develop a large multi-disciplinary on-site team across operations maintenance concierge and resident services.
• Build leadership depth and accountability within the team.
• Foster a culture aligned with Kairois service philosophy emphasizing ownership collaboration and consistency.

Operational & Financial Leadership

• Maintain responsibility for operational and financial performance of the community.
• Drive revenue performance through disciplined execution and cross-functional partnership.
• Manage expense control operational risk and asset stewardship with strong business judgment.

Hospitality & Brand Partnership

• Partner closely with centralized marketing and hospitality teams to ensure consistent brand execution.
• Collaborate with 1 Hotel and Starwood partners to support a cohesive relationship between residential and hospitality operations.
• Ensure the resident experience reflects both the identity of Bosque Residences and Kairois broader hospitality philosophy.

Owner & Stakeholder Engagement

• Serve as a trusted operational partner to ownership and senior leadership.
• Provide clear thoughtful communication and operational insight.
• Represent Kairoi with professionalism and credibility in a highly visible environment.

Leadership Profile & Communication Expectations

The Senior General Manager at Bosque Residences operates in an environment where clarity of thought communication and decision-making are critical to success. The ideal candidate is exceptionally bright highly articulate and intentional in both leadership and execution.

This leader demonstrates sound judgment and understands the impact of decisions across residents associates partners and ownership. They communicate with clarity and purpose adapting their style across audiences while maintaining professionalism and credibility at all levels of the organization.

The Successful Candidate:

• Is a master communicator able to simplify complexity align teams and build trust through clear and thoughtful communication.
• Approaches decisions with intention balancing operational realities with long-term asset and brand outcomes.
• Demonstrates strong critical thinking and sound business judgment.
• Is equally comfortable engaging with residents leading large teams and representing the community with ownership and hospitality partners.
• Leads with presence composure and emotional intelligence in fast-paced high-expectation environments.
  

This role requires a leader who thinks before they act communicates before they react and understands that consistency and intention are what ultimately create remarkable outcomes.

This role requires an experienced operator with demonstrated success leading complex high-expectation environments.

Required Experience

• Proven experience leading lease-up and stabilization of large-scale luxury or high-rise communities.
• Experience managing large on-site teams and complex operational environments is required.
• Prior leadership of a flagship asset is required.
• Experience operating in high barrier-to-entry markets such as Chicago Los Angeles San Francisco New York City or similar markets is strongly preferred.
• Experience working within mixed-use or hospitality-adjacent environments is a plus.

Operational & Business Capability

• Strong financial acumen with demonstrated P&L ownership.
• Deep understanding of revenue drivers operational efficiency and asset performance.
• Ability to execute within established brand and service frameworks.
• Comfortable operating with a high level of responsibility and autonomy.

What Success Looks Like

• A stabilized flagship community known for consistent execution and service excellence.
• Strong financial performance aligned with ownership expectations.
• A high-performing engaged leadership team.
• Seamless collaboration between residential and hospitality partners.
• A community that reflects Kairois definition of Remarkable through daily execution.