Vice President, Professional Services & Support

Montreal - Canada

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Lead the next phase of Professional Services at Coveo driving impact for customers partners and global growth

Coveo empowers enterprises to use AI for personalized digital experiences at scale. Built on intelligent search our enterprise-grade GenAI platform helps 700 customers unify data understand intent and deliver tailored experiences across Commerce and Knowledge. With a strong product foundation global reach and a One Team culture Coveo is primed for its next chapter of growth.

Were seeking a Vice President of Professional Services & Support to lead our global PS organization through its next phase of transformation. This leader will play a pivotal role in driving customer success partner enablement and profitable revenue growth through services.

What Youll Do

Lead and scale Coveos global Professional Services and Support organization driving world-class delivery customer satisfaction and profitable growth aligned with corporate goals.
Define and execute a clear multi-year vision for Professional Services that aligns with Coveos corporate strategy drives customer and partner success and reinforces our customer-obsessed culture through meaningful onsite engagement
Own the PS P&L ensuring accurate forecasting disciplined revenue and margin management and operational excellence across delivery resourcing and financial reporting.
Oversee key operational processes including supporting sales SOW creation and approval change request management and invoicing reviews to ensure rigor governance and profitability.
Champion customer and partner success by proactively managing a large portfolio of projects and its escalations risks complex implementations while supporting advisory services and enterprise architecture strategy for strategic customers.
Collaborate cross-functionally with Sales Account Management Customer Success Product and Partner teams to ensure seamless end-to-end delivery and drive mutual growth across Coveos ecosystem.
Establish and scale a Partner Success function within PS empowering partners through delivery assurance enablement certification and consistent delivery excellence.
Inspire coach and develop a high-performing global PS leadership team including Directors Managers and Senior Solution Consultants; fostering accountability growth and alignment with Coveos values.

What Youll Bring

Proven track record of leadership (15 years) in Professional Services Systems Integration or related post-sales organizations within enterprise SaaS or technology environments.
Strategic and operational excellence with demonstrated success managing Project Portfolios P&L forecasting utilization and margin performance while scaling a global services organization.
Strong alignment mindset capable of connecting departmental strategy operations and vision to corporate goals and company-wide growth initiatives.
Deep experience in partner enablement and ecosystem development building scalable co-delivery frameworks that ensure consistent high-quality outcomes.
Exceptional leadership and people development skills with the ability to inspire coach and empower a high-performing globally distributed team while serving as a trusted customer-facing executive; acting as an escalation point executive sponsor and advocate for key accounts.
Customer-first and results-driven orientation passionate about delivering measurable value and business impact through technology and AI innovation.

Send us your application we want to know what youre all about!

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Lead the next phase of Professional Services at Coveo driving impact for customers partners and global growthCoveo empowers enterprises to use AI for personalized digital experiences at scale. Built on intelligent search our enterprise-grade GenAI platform helps 700 customers unify data understand i...