Specialty Markets Customer Specialist

Shaw Industries is looking for a Customer Specialist to manage one or more Specialty Markets accounts for productspertaining toRV Manufactured Housing Automobile ExpoNeedlebond Cross Point Wingate Retail Companies Hard Surfaces Kits Truckloads and Slits.The Customer Specialist is assigned to a particular group of Specialty Markets products and to the customers whopurchasethose materials. It is necessary to nurture these business relationships which have high demands and nonstandard requests. The orders for Specialty Markets aremonitoredfrom order entry through the delivery of the product.

Responsibilities

• Cultivate professional relationships with Specialty Markets accounts and key contacts at the account.

• Engage and leverage business partners such as Inventory Management Manufacturing Distribution Scheduling Hard Surface Help Pricing Quality Control and Sales to strategically make decisions that are in the best interest of the company and customer.

• Resolve problems by clarifying issuesresearchingand exploring answers and alternative solutions implementing solutions and actively pursuing unresolved problems.

• Must be able tomultitaskif necessary.

• Foster a service mentality to reach beyond customer requirementsand maintainsolutions and practices that are in the best interest of the company

• Collaborate with team members to ensure consistency duringshort and long termabsences.

• Willing to learn and undertake the duties of others if needed.

• Accountable for all aspects of the daily business needs of assigned accounts for multiple product types and categories.

• Must alwaysmaintaina friendly professional attitude whether dealing with customer Sales or other departments within Shaw.

• Will berequiredto serve asbackupfor other Specialty Market Customer Specialists.

• Emulate Shaws Core Values of HonestyIntegrityand Passion.

• Achieve and/or exceed departmental performance requirements including processing orders on the same day received.

• Maintain confidentiality.

Competencies:

• Manage Work

• Adapt and Change

• Solve Problems

• Collaborate

Requirements

• High School Diploma/GED.

• Capable of successfully working and training in a virtual environment independently.

• Candidates must have experience in troubleshooting computer equipment setup operation and navigation.

• Maintain a virtual presence throughout eachwork day.

• Experience: Twoyears experiencein a service environmentrequired; Three years preferred.

• Experience:Proficiencyin Shaw Online Live Order Entry and Order Modification

• Knowledge of Google Docs/Google Spreadsheets

• Must communicate well to various audiences verbally and electronically

• Must havea strongwork ethic and sound work habits: attendance promptness and ability to work well with others is required.