Desktop Engineering Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history SMBC Group offers a diverse range of financial services including banking leasing securities credit cards and consumer finance. The Group has more than 130 offices and 80000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group Inc. (SMFG) is the holding company of SMBC Group which is one of the three largest banking groups in Japan. SMFGs shares trade on the Tokyo Nagoya and New York (NYSE: SMFG) stock exchanges.
In the Americas SMBC Group has a presence in the US Canada Ireland Mexico Brazil Chile Colombia and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia the Group offers a range of commercial and investment banking services to its corporate institutional and municipal clients. It connects a diverse client base to local markets and the organizations extensive global network. The Groups operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC) SMBC Nikko Securities America Inc. SMBC Capital Markets Inc. SMBC MANUBANK JRI America Inc. SMBC Leasing and Finance Inc. Banco Sumitomo Mitsui Brasileiro S.A. and Sumitomo Mitsui Finance and Leasing Co. Ltd.
This is a hybrid role requiring the successful candidate to attend our Tralee office.
Overview
SMBC is seeking a Desktop Engineering Specialistwho has a strong passion for End User Computing and Architecture and is interested in building a career at a fast growing and reputable Bank. The Desktop Engineering Specialistwill support the implementation optimizing and support of our modern workplace ecosystem. They will be given opportunities to participate in a highly hands-on role where the successful candidate will be responsible for operationalizing designs supporting deployments and continuously improving the daytoday experience of our end users across all modern workplace platforms.
This role will report to the Strategic Planning and Operations Manager.
End User Computing Engineering & Operations
- Partner with the primary EUC engineer and architecture teams to implement approved designs standards and platform strategies.
- Engineer and operate Windows workstation environments including image/build processes patching configuration management and vulnerability remediation.
- Support endpoint management platforms to ensure reliable device application and policy deployments.
- Perform platform-level performance monitoring root-cause analysis and SMElevel troubleshooting for issues impacting the modern workplace environment.
- Work collaboratively with teams across EUC Architecture Vulnerability Management and Cybersecurity to support platform initiatives and provide engineering insights based on operational experience and support trends.
- Collaborate with Service Desk and Field Support teams to reduce recurring issues improve support workflows and participate in on-call rotations for Windows platform escalations.
- Document system configurations engineering processes and operational procedures to promote consistency reliability and knowledge sharing.
- Support hybrid-joined and Entra IDjoined Windows endpoints including build pipelines patching cycles and vulnerability management processes.
- Develop automation scripts and tooling to increase operational efficiency and reduce manual effort. Monitor endpoint health platform performance and environmental trends escalating risks or systemic issues as needed.
Qualifications and Skills
- 5-7 years combined experience in Windows enduser support and engineering with the ability to troubleshoot issues directly with users while also improving the underlying platform.
- Strong proficiency with Windows 10/11 endpoint engineering including imaging patching configuration and system optimization.
- Hands-on experience providing tier 2/3 support performing deepdive troubleshooting and resolving escalations from Service Desk or Field Support.
- Practical expertise with Intune MECM/SCCM or similar endpoint management tools for software policy and configuration deployments.
- Experience managing hybridjoined and Entra IDjoined devices identity-based configuration and modern authentication flows.
- Demonstrated ability to support and execute vulnerability remediation secure baselines and platform hardening.
- Strong PowerShell or modern automation skills to reduce manual effort and streamline both support and engineering tasks.
- Excellent communication skills with the ability to collaborate across Architecture Security Vulnerability Management Service Desk and Field Support teams.
- Ability to create clear runbooks documentation and operational procedures that support both repeatable engineering processes and front-line support workflows.
- Experience administering and supporting Windows 365 (W365) Cloud PCs including provisioning policy management performance troubleshooting and integration with Intune and Azure AD/Entra ID.
- Have strong verbal and written communication skills.
- Ability to demonstrate a self-motivated and disciplined approach to learning and working.
- Ability to work in a team environment and demonstrate leadership skills when needed.
- Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks projects and goals.
Additional Requirements
SMBCs employees participate in a hybrid workforce model that provides employees with an opportunity to work from home as well as from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal state and local law. If you need a reasonable accommodation during the application process please let us know at
Required Experience:
IC
