Implementation Consultant, Legal AI Solutions

Reporting to the Professional Services Manager your primary responsibility will be to advise guide and configure AI-powered legal solutions using CoCounsel Legal. You will work closely with corporate legal departments to understand their unique challenges workflows and strategic goals and deliver tailored implementations that maximize the value of AI in legal operations. This client-facing role requires strong communication skills legal tech fluency and the ability to manage multiple client engagements simultaneously.

You will be instrumental in onboarding and training clients ensuring they are equipped to leverage CoCounsels AI capabilities for tasks such as legal research contract analysis compliance and litigation support. Your work will directly impact how legal teams adopt and scale AI to improve efficiency reduce risk and drive innovation.

About the Role

In this opportunity as Implementation Consultant you will:

Client Discovery & Solution Design

• Collaborate with legal operations teams to identify pain points and opportunities for AI integration.

• Translate client goals into actionable implementation plans using CoCounsels capabilities.

• Design user journeys and workflows aligned with legal best practices and AI-enhanced processes.

Project Management & Delivery

• Gather architecture functional and design requirements.

• Produce accurate project costing and Statements of Work (SoWs).

• Configure client instances and manage end-to-end solution delivery.

• Conduct regular progress meetings and manage client expectations.

Client Enablement & Training

• Deliver tailored onboarding and training sessions focused on AI use cases.

• Provide ongoing support and guidance to ensure successful adoption.

• Create and maintain documentation and knowledge base articles.

Cross-Functional Collaboration

• Partner with Customer Success Support and Sales to ensure client satisfaction and retention.

• Participate in product demonstrations and feedback loops to inform product development.

About You

• 35 years of enterprise software implementation experience preferably in legal tech or AI solutions.

• Strong understanding of corporate legal department operations including common challenges in compliance contract lifecycle management and legal research.

• Experience with AI-powered tools such as CoCounsel Westlaw Practical Law or similar platforms.

• Excellent communication skills with the ability to explain technical concepts to legal professionals.

• Proven ability to manage multiple client accounts and deliver high-quality consulting services.

• Familiarity with SaaS troubleshooting browser settings and web application performance.

• A passion for legal innovation and emerging technologies.

#LI-DM1

Whats in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on