Sr. Support Engineer, Robotics Tech Services Problem Management
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Key job responsibilities
- Partner with development teams to architect performance improvements for critical robotics systems including Drive Units Material Handling Equipment chargers and supporting infrastructure
- Build repeatable mechanisms and automation that multiply your impact across the organization
- Lead the charge on strategically important issues involving architectural complexity persistent defects and critical business risks affecting system availability
- Drive root cause analysis and failure mode analysis for systematic problems working closely with Customer Success Managers and engineering partners to deliver long-term solutions
- Proactively identify improvement opportunities through gap analysis trend identification and cross-functional collaboration
- Lead support retrospectives author Corrections of Errors (COEs) and own the resulting action items to ensure permanent resolution
- Monitor and prioritize metrics outside threshold that impact hardware performance using entitlements to systematically address problems
- Collaborate with AR Engineering teams R&D and RME teams to solve complex technical challenges that directly impact fulfillment center operations
A day in the life
Why Youll Love This Role:
- Work on advanced robotics technology that powers Amazons fulfillment network
- Make a measurable impact on system availability and performance across the entire robotics fleet
- Lead high-visibility initiatives with direct influence on business-critical operations
- Collaborate with world-class engineering teams solving novel problems at unprecedented scale
Amazon offers a full range of benefits for you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets.
- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree or equivalent qualification in Math Engineering Science or Business
- Experience leading and collaborating with a large cross-functional team
- Experience troubleshooting and debugging technical systems or experience in technical support
- Knowledge of networking
- Knowledge of UNIX/Linux operating system
- Knowledge of database systems and SQL
- Masters degree in Engineering Technology Science Operations Research Robotics Mathematics or related fields or a Associates degree or above and experience working for Amazon or any Amazon subsidiary or affiliate
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at MA - 121000.00 - 163700.00 USD annually
USA MA WESTBORO - 121000.00 - 163700.00 USD annually
USA TX Austin - 121000.00 - 163700.00 USD annually
USA WA Seattle - 121000.00 - 163700.00 USD annually
Required Experience:
Senior IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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