Infrastructure Service Desk Agent
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
This position requires a high degree of emotional intelligence empathy technical prowess and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels.
The roles and the responsibilities of this position are diverse on a day-to-day basis and its therefore important to be open-minded and able to deal with change.
Experience:
If you have 18 months of Help Desk/Service Desk support or one year of call center experience we want to hear from you.
Skills:
We are looking for someone who works well with other members of the global team can represent our team when working remotely and collaborate with labs around the world. Forward-thinking mindset looking for ways to increase productivity efficiency and identify process improvements will make you a good candidate.
This role will require time management prioritization and organization skills. If you can handle multiple projects clients and tasks at the same time and enjoy working in a dynamic environment.
This position requires a high degree of emotional intelligence empathy technical prowess and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels.
The roles and the responsibilities of this position are diverse on a day-to-day basis and its therefore important to be open-minded and able to deal with change.
Qualifications :
You should have a good command of written and spoken English and a Strong understanding of ITIL concepts: Incident Major Incident Problem Record Knowledge Article Asset Management Change Request Service Portal etc.
You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products including MS Office: O365 Azure Exchange Server 2008-2016. Basic knowledge of Active Directory DNS DHCP VPN and remote access VMWare or equivalent will be beneficial. You will be also dealing with network connectivity TCI/IP firewalls Vlan Ethernet etc.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
