Cards Product Manager

Muscat - Oman

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Cards Product Manager

Term: 12 months

Location: Muscat Oman

Division: Cards & Payments (Retail)

Reports to: Cards- Head of Product

Relevant experience: 6 to 8 years in product management for debit and/or credit card products within banking cards payments or fintech

Mandatory requirements:

Immediate Availability
English (Fluent); Arabic (preferred)
Cards Product Management (Debit)
Proven end-to-end card product launches in matrixed crossfunctional environments (CVP to Go Live and post commercialization)

PURPOSE OF THE PROJECT
Own and deliver the end-to-end launch and lifecycle management of new debit and credit card products acting as the central business lead across Marketing Finance Technology Operations Risk Compliance Legal and external partners. Drive launch readiness and post-launch performance improvements measured through acquisition activation spend profitability usage and attrition KPIs.

Key Activities
Core Responsibilities and Accountabilities

Lead the end-to-end launch plan (scope milestones dependencies risks mitigations) to achieve on-time golive readiness measured by schedule adherence and launch gating completion.
Define and manage business requirements and prioritized backlog (user stories / acceptance criteria) to maximize delivered value measured by release predictability and stakeholder acceptance.
Coordinate cross functional forums (Marketing/Tech/Ops/Risk/Compliance/Legal/Sales/Service) to resolve blockers and align decisions measured by reduced decision latency and fewer critical path slippages.
Ensure scheme rules certifications and dispute requirements are embedded in product design and operating procedures measured by first pass certification outcomes and dispute process compliance.
Oversee UAT planning/execution defect triage and go-live approvals to improve quality measured by UAT pass rate defect leakage and post-live incident reduction.
Define and refine end-to-end operational processes (onboarding approvals fulfillment servicing and dispute handling) to strengthen customer experience measured by reduced complaints faster resolution SLAs and lower dispute ratios.
Manage external partner delivery (scheme processor vendors) including third-party risk considerations and exit/continuity planning measured by SLA adherence and reduced vendor-related incidents.
Track post-launch performance and run continuous improvement initiatives (pricing/benefits/value proposition/process fixes) measured by acquisition activation spend profitability usage and attrition trends.
Conduct and synthesize secondary market/competitor insights to shape roadmap decisions measured by roadmap hit-rate and uplift in prioritized KPI outcomes

KPIs

Time-to-market / time-to-go-live (days from approved scope to launch)
UAT quality (pass rate; defect leakage to production)
Acquisition & onboarding conversion (applications approved issued)
Activation rate (issued first transaction)
Spend/usage (active cards; purchase volume; frequency)
Profitability (contribution margin / unit economics)
Disputes/chargebacks performance (dispute rate; resolution SLA compliance)

Knowledge and Experience

Card transaction lifecycle knowledge (authorization clearing settlement) and operational impacts on product performance.
Scheme dispute/chargeback lifecycle knowledge including process steps and governance expectations.
PCI DSS fundamentals for payment account data protection and secure operating practices.
EMV ecosystem and certification/testing concepts to support chip/contactless product deployment and acceptance readiness.
Third-party/vendor risk management fundamentals for critical service delivery dependencies in financial services.
EMV Payment Tokenisation concepts and use cases for digital enablement and PAN risk reduction.
EMV 3-D Secure (3DS) knowledge for e-commerce authentication and fraud/approval performance optimization.
Familiarity with Central Bank of Oman payments oversight priorities and published payments/fintech policy landscape (including tokenization guidance references).
Experience working with Mastercard and/or processors and managing scheme certifications and delivery forum

Job Title: Cards Product Manager Term: 12 months Location: Muscat Oman Division: Cards & Payments (Retail) Reports to: Cards- Head of Product Relevant experience: 6 to 8 years in product management for debit and/or credit card products within banking cards payments or fintech Mandatory requirements...