German Speaking Technical Support Advisor
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Job Location:
Yearly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Looking for more than just a job This is an opportunity to build your career in one of Europes most vibrant and international cities. Barcelona offers a high quality of life excellent climate strong expat community and a structured professional environment making it an attractive destination for German-speaking professionals seeking stability growth and cultural experience abroad.
We are currently hiring a German-speaking Technical Support Advisor to join an international team supporting a well-known fashion industry brand. This role combines technical problem-solving with customer interaction in a professional process-driven setting ideal for candidates who value organization clarity and long-term development.
What you will do
- Act as the first point of contact for dealers and end users via phone and email
- Troubleshoot technical issues and provide timely accurate resolutions
- Educate customers on product usage updates and best practices
- Create and manage support tickets to ensure proper case tracking and resolution
- Collaborate with internal teams to resolve complex or escalated cases
- Maintain accurate customer records and documentation in internal systems
What we are looking for
- Proficient or bilingual level (C1) of German
- Advanced level of English
- Minimum 2 years of experience in Customer Service or Technical Support
- Strong customer care skills with the ability to understand customer needs
- Ability to take ownership of cases and drive them to resolution
- Comfortable working in a structured international environment
Whats in it for you
- Salary: 20500 gross/year
- Performance bonus: up to 2000 gross/year
- Relocation bonus of 500
- Fully paid training on company and project
- Career development programs and specialized courses
- Central office location in Barcelona
-
Employee discounts
Hiring Process
- Application Screening
- Ownership Validation (could take up to 48hrs)
- HR Interview & Tests
- Suprviser interview
- Job Offer
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
