Operations Capacity Analyst 4 days a week

A Bit About Us

Were Doccla and were redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe effective Virtual Care: medical-grade devices logistics patient onboarding EHR integration and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK Ireland France and the DACH region to reduce hospital pressure improve outcomes and create a more resilient model of care.

Were backed by top European investors having secured 35m in Series B funding led by Lakestar with participation from Elaia General Catalyst Speedinvest and Bertelsmann.

Why Join Us

This is your chance to join Doccla at a key stage in our growth.

Were building the category leader in Virtual Care and Remote Patient Monitoring. Youll be part of a highly entrepreneurial mission-driven team that combines expertise across clinical technical commercial and operational domains.

Were solving real problems for patients and health systems and growing fast.

What Youll Do as a Operations Capacity Analyst

• Agile Resource Planning: Design and manage complex rotas for clinical and patient support resources using Deputy ensuring 24/7 clinical and support coverage that aligns with patient demand and NHS service levels.

• Strategic Staff Forecasting: Deliver digestible data-driven workforce forecasts to Leadership providing clear roadmaps on clinical and support headcount requirements based on current growth and future expansion.

• Utilisation Optimization: Conduct deep-dive analysis into staff activity to identify waste and idle time providing actionable recommendations to shift the team from high-touch manual tasks to tech-enabled oversight.

• KPI & Productivity Governance: Lead regular performance reviews with Clinical and Support heads tracking key metrics and Patient-to-Staff ratios to ensure the team is operating at peak efficiency.

• Operational Efficiency Recommendations: Translate raw operational data into strategic insights proposing shifts in workflow or technology adoption (like AI triage) to increase the top-of-license work for our teams.

• Continuous Productivity Audits: Implement a rigorous framework for productivity reviews ensuring that as Doccla scales our operational performance continues to increase through smarter resource allocation.

Relationships: You will be a trusted partner with our clinical and operational staff who balances complex services requirements with their personal well being. You will act as a professional and collaborative point of contact for our partner agencies maintaining clear lines of communication and high standards of accountability.

What Were Looking For

• Strong Communication: Clearly explains complex capacity data in a concise actionable way and adapts messages for different audiences.

• Clear Insights: Summarizes key findings and focuses on what matters most.

• Data-Driven Recommendations: Uses accurate data to support clear practical recommendations.

• Risk Awareness: Identifies and communicates risks constraints and trade-offs.

• Bias for action: ability to work at pace and under pressure to deliver the rota in a timely manner

How We Work

We empower everyone at Doccla to take ownership of their work and the companys mission. We act ethically and always put patient safety and outcomes first.

To thrive here youll need a can-do attitude and an action-oriented approach along with a willingness to learn and grow through open feedback.

Were a hybrid team with offices in London Denmark Germany and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 13 days per week where youll find great lunch barista coffee and a pet-friendly space. Some roles are fully remote depending on the team and responsibilities.

What Youll Get

Budget for this role 40K to 50K pro-rata of this salary for 4 days a week

Annual Leave & Holidays
25 days annual leave up to 8 UK bank holidays
Option to buy or sell holidays

Remote Working
Flexible remote options
200 remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
500 L&D budget per person
Cycle to work scheme

Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base stock options) with half-year and annual performance reviews

• The chance to work on patient-first system-level healthcare challenges in one of Europes leading healthtech companies

• Opportunities for growth and leadership we want you to challenge the status quo own your impact and continue developing with our full support

Diversity at Doccla

We embrace diversity. To build a great product we need a team with a wide range of perspectives backgrounds and experiences.

Were committed to equal opportunity hiring regardless of race religion gender identity sexual orientation age disability or background. If youre excited about the role we encourage you to apply even if your experience doesnt match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.