Service Manager
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Manager COMSYS AB Lund
Join a fast-growing technology company shaping the future of power quality solutions
At Comsys we develop advanced power quality solutions that help industries utilities and infrastructure providers build reliable and sustainable electrical systems. With a strong engineering heritage a collaborative culture and ambitious growth plans for we are now looking for a Service Manager to strengthen our service organization.
This is a unique opportunity to combine hands-on technical work with leadership structure building and customer-facing project management in a global high-tech environment.
Your Role
As Service Manager you will play a key role in ensuring the highest level of service for Comsys products partners and end customers. You will act as the bridge between customers service operations and R&D while also leading customer-related projects.
The role is both strategic and hands-on. You enjoy working practically in the field while also creating structure processes and workflows that develop and scale the service organization. As Comsys grows you will contribute to maintaining excellence in Comsys service. You will actively help build and develop the service team.
Comsys is a company built around our core values: Commitment Collaboration and Community. As a team and with a high level of dedication we are Comsys. You will be part of the Comsys Sales organization and report to the Head of Sales and Service.
This role includes travel approximately up to 30 days per year primarily to customer sites and partner locations.
In this role you will
Ensure high customer satisfaction through excellent service delivery
Support customers with startup commissioning and troubleshooting of Comsys products
Act as project manager for service-related tasks and customer projects
Plan coordinate and lead training sessions for international customers and partners (on-site and online)
Develop and implement service procedures processes and workflows to improve efficiency and customer experience
Provide technical support to sales and collaborate with R&D on product improvements based on field feedback
Work in CRM service management and ERP systems
Handle customer support requests via service channels and participate in customer events training sessions and trade fairs
Follow internal processes and approval routines
Who You Are
We believe you are a technically skilled structured and customer-oriented professional who thrives in a dynamic environment. You enjoy taking responsibility working independently and leading others. You like combining hands-on technical work with creating structure and improving how things are done.
You also have experience working with digital tools and enjoy using modern systems to streamline service operations such as:
Freshdesk or similar ticketing/service management systems
Business Central or other ERP/business systems
CRM tools and digital documentation platforms
We believe you have
At least 5 years of experience as a service technician or in a similar technical role
13 years in a coordinating or lead role such as senior technician team lead or technical coordinator
Experience in power electronics industrial automation or related technical domains (preferred)
Strong communication skills in English (Swedish is a plus)
Why join Comsys
Be part of a growing technology company with strong ambitions and global reach
Work with advanced power quality and energy solutions
Influence both technical development and service strategy
A collaborative engineering-driven culture with short decision paths
Opportunities to help build a growing service team
A role with technical depth and leadership responsibility
Recruitment Process
COMSYS AB is partnering with Jenny Månsson at Radeptus for this recruitment.
Selection and interviews are conducted on an ongoing basis and the process will conclude as soon as the right candidate is found. We encourage you to apply as soon as possible.
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Adeptus har sedan starten 2006 haft två verksamhetsben. Vi jobbar dels med ledarutveckling i form av mentorsprogram för chefer och dels med rekrytering av chefer och specialister inom en rad olika sektorer i det privata näringslivet. Vi har genom åren byggt upp ett fantastiskt nätverk ... View more
