Senior Operations Data Analyst German Speaker (fmd)

To support our ambition of designing the insurance experience of the future and driving operational excellence we are expanding our Strategic Operations team. We are therefore looking for a Senior Operations Data Analyst (m/f/d) to join us full-time based in Berlin. This is a hybrid role with a primary location at our Berlin office on Chausseestraße.

Your role in a team

As a Senior Operations Data Analyst you will take ownership of our operational data landscape and turn complex datasets into actionable insights that drive real business impact. Working closely with our Data Platform team and our Business Intelligence Lead you will analyse and interpret data across claims customer service loss ratios employee performance and customer satisfaction - enabling data-driven decision-making and continuous operational improvement.

Key responsibilities include:

Own Operations Data

• Take full responsibility for the accuracy consistency and usability of operational data reporting and insights
• Analyse data from multiple sources (e.g. claims customer service operational performance) to uncover trends risks and improvement opportunities
• Develop and maintain dashboards and reports to monitor KPIs such as loss ratios service quality and customer satisfaction
• Deliver clear actionable insights to non-technical stakeholders and support ad-hoc analyses for Operations and Management

Advance our Operations Data Model

• Identify anomalies inefficiencies and process improvement opportunities through deep data analysis
• Translate business requirements into precise data needs and help shape the operations data roadmap
• Collaborate closely with the Data Platform team to ensure data integrity scalability and alignment with business priorities

Strategic Operations Data Projects

• Provide leadership with data-driven insights on high-impact topics (e.g. customer segmentation CSAT analysis performance optimisation)
• Act as a trusted advisor to management on critical business questions using data to guide strategic decisions
• Lead cross-functional analytical initiatives such as integrating new markets into our reporting landscape or supporting pricing and product analytics for new insurance products

Requirements

Educational background

• Bachelors or Masters degree or equivalent professional experience

Must-have

• At least 4 years of experience in operations data analysis ideally in a B2C environment
• Strong skills in SQL and BI tools (e.g. Metabase Looker Tableau)
• Proven track record of using data and metrics to improve business performance
• Experience building or optimising data models
• Ability to work independently while collaborating effectively with cross-functional teams
• Business-fluent German and English

Nice-to-have

• Experience working closely with leadership or C-level stakeholders on strategic data-driven decisions
• Knowledge of insurtech or fintech data environments

Benefits

Why getolo

Salary & Vacation

Attractive fixed salary

Start with 28 vacation days with an increase every two years (capped at 30 days). Holidays on December 24th and 31st.

Mobility & Flexibility

Choose between a free Swapfiets bike a BVG ticket (Umweltticket) or a Deutschlandticket subsidized by us

Work hybrid from your home office or in our office in Berlin-Mitte

Work abroad in the EU for up to 60 days

Health

Benefit from free coaching sessions with our mental health tool

Test our products yourself! Choose between dentolo petolo or vitolo

Development

Learning Budget starting from 750 per year

Regular (360 degree) feedback

And much more

Legendary summer and winter parties

Regular team events

Many discounts on the corporate Benefits Platform

Two Community Days per calendar year

Pet friendly office

Sounds like the perfect job for you We look forward to receiving your application and getting to know you!

About getolo

Founded in 2015 getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental pet health and liability as well as health add-on coverage. Under the brands dentolo petolo and vitolo we serve over 200000 customers in Germany providing digital and hassle-free protection that seamlessly integrates into their daily lives.

We believe that prevention is always better than curewhich is why we focus on preventive care customer-centric service and financial security to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts we continuously monitor industry developments to offer practical solutions for current challenges.

getolos company culture is built on collaboration innovation and agilityalways with a strong focus on the needs of our customers. With a team of around 200 employees getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany.

getolo is an equal opportunity and diversity employer. We strive to create a friendly safe and welcoming environment for all our team members regardless of ethnicity gender gender identity and expression sexual orientation limitations and talents of any kind physical appearance social background marital status age or religion (or lack thereof).

When you apply we focus solely on your experience and motivation. You decide what additional information you want to disclose. We value and treat all applications equally.

Contact:
getolo Recruiting Team