SchedulingCustomer Care Agent

Phoenix Systems is looking for a versatile high-energy professional to join our team in a multifaceted role. This position is perfect for a jack-of-all-trades who thrives in a fast-paced environment and enjoys balancing technical support logistics coordination and sales growth.

Starting salary range is $21.00 to $25.00/hour depending on experience.

Anticipated start date for this position is March 30 2026.

Essential Duties and Responsibilities:

• Customer & Technical Support: Handle high-volume inquiries via phone and email to resolve basic security or audio/video malfunctions.
• Sales & Growth: Manage incoming leads and referrals to convert inquiries into scheduled activations.
• Upselling: Identify and pursue opportunities during customer interactions to promote relevant products and services.
• Logistics & Scheduling: Coordinate local and remote technicians for builder accounts installations and service appointments.
• Administrative Oversight: Process final paperwork for monitoring and installs handle customer payments and generate weekly sales reports.
• Data Integrity: Maintain accurate sales databases update client profiles and manage digital service agreements.
• Project Support: Analyze floor plans and work orders to ensure all items are correctly installed.
• Permitting: Assist with pulling permits and scheduling inspections as needed.
• Perform other duties as assigned.

Qualifications and Education Requirements:

• 12 years of customer service experience; 1 years of sales experience is required.
• Excellent verbal and written communication skills including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office Word Excel and Outlook).
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within standard accepted practices.
• Must be able to clear a background check and drug screening.
• High school diploma or GED required.
• Associate degree preferred.

Other Preferred Skills/Abilities:

• High degree of initiative.
• Security sales home building industry or low voltage experience.
• 2 years in call center or service/technician scheduling environments.
• Technical aptitude problem solving skills.
• Ability to review floor plans.
• Persuasion negotiation and closing skills

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA FMLA and other federal state and local standards.
• While performing the duties of this job the employee is regularly required to stand sit talk listen and use hands and fingers to operate a computer and telephone.
• Ability to sit at a computer terminal for an extended period of time.

Work Environment:

• Moderate noise (i.e. business office with computers phone printers and light traffic)
• Office Setting

Benefits:

• Paid Time Off Program - Start accruing PTO your first week!
• Eight Paid Company Designated Holidays
• 401(k) w/company match
• Health Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
• Short Term Disability Options
• Long Term Disability Options
• Employee Assistance Program
• Life Insurance Options
• Employee Discount
• Free Alarm Monitoring
• Monday - Friday daytime work schedule (no nights or required weekends)
• Positive work culture with opportunities for advancement and growth