Reporting Manager

What success looks like in this role:

TheService Management Analyst Reporting Managerplays a critical managerial role in overseeing and enhancing IT service management practices across the organization. A key focus of this position is thedevelopment ownership and delivery of scheduled reporting ensuring leadership has clear visibility of service performance risks and improvement opportunities.

In this role you will act as a central connection point between IT teams service providers and business stakeholders driving continual improvement and ensuring that all service management activities align with organisational requirements. You will be responsible fordesigning managing and automating reporting dashboards using tools such asPower BIto provide actionable insights on SLAs KPIs incident trends change performance asset compliance and other operational measures.

As the reporting manager you will ensure that data sources are accurate reporting cadences are met and dashboards support both operational teams and senior leadership decisionmaking. You will lead improvements to reporting processes maintain documentation and champion the adoption of datadriven service management practices.

Strong communication and stakeholder engagement skills are essential as the role requires presenting insights facilitating discussions and guiding teams on using reports effectively. A relevant IT or business degree and industry certifications (e.g. ITIL) are highly regarded.

This role requires a mandatoryNV1 or NV2 AGSVA security clearance.

Key Responsibilities

• Develop manage and deliver scheduled reporting across all service management processes ensuring leadership has consistent visibility of operational performance risks and trends.

• Design build and maintain Power BI dashboards that provide actionable insights into SLAs KPIs incident trends problem themes change performance asset compliance and overall service health.

• Ensure accuracy and integrity of reporting data coordinating with technical teams service providers and tool owners to validate sources and maintain alignment with Defence requirements.

• Automate reporting pipelines and dashboards to streamline data refresh cycles reduce manual effort and support realtime or nearrealtime visibility where possible.

• Lead continual improvement initiatives by analysing service performance data identifying trends and systemic issues and recommending targeted process or operational enhancements.

• Act as a central liaison between IT teams business stakeholders SIAM functions and service providers to support effective communication alignment and reporting consistency.

• Own reporting cadences ensuring all daily weekly monthly and quarterly reports are delivered on time to the required quality and in compliance with contractual or Defence obligations.

• Facilitate discussions and present insights to operational teams and senior leadership enabling datadriven decisionmaking and proactive service management.

• Maintain and update process documentation reporting workflows data dictionaries and knowledge bases to ensure transparency repeatability and audit readiness.

• Support audits and compliance activities supplying required metrics dashboards or evidence generated from Power BI or other reporting tools.

• Provide guidance and training to staff on reporting tools Power BI usage and best practices for interpreting and acting on service management data.

You will be successful in this role if you have:

Skills and Experience

• Advanced analytical and problemsolving skills with the ability to interpret complex data sets and translate insights into actionable recommendations for operational and leadership teams.

• Strong Power BI capability including experience designing building and maintaining interactive dashboards reports and automated data models that support service management processes.

• Experience managing scheduled reporting cycles ensuring accuracy consistency and timely delivery of daily weekly monthly and quarterly reporting requirements.

• High proficiency in ITSM processes and tools(e.g. Incident Problem Change Asset Management) with experience using platforms such as ServiceNow or HP Service Manager to extract analyse and validate data.

• Excellent communication and stakeholder engagement skills including the ability to present insights facilitate discussions and explain technical or datadriven findings to nontechnical audiences.

• Strong organisational skillsand the ability to manage multiple reporting streams priorities and deadlines within a highpressure fastpaced environment.

• Demonstrated experience driving continual improvement using trend analysis and performance data to advocate for and implement operational enhancements.

• Proficiency in documentation including reporting workflows data dictionaries dashboards and process guidelines to ensure repeatability and audit readiness.

• Experience collaborating across multidisciplinary teams including IT operations service providers SIAM functions and Defence stakeholders to ensure reporting consistency and alignment.

• Relevant qualifications such as a degree in Information Technology Business Data Analytics or a related field with industry certifications (e.g. ITIL Power BI ITSM) considered highly advantageous.

• Ability to obtain and maintain NV1 or NV2 AGSVA security clearance as required for working with government clients.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

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