Experience Design Senior Associate Conversation Design
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Join us to shape the future of conversational experiences and advance your career in a dynamic inclusive environment.
As an Experience Design Senior Associate within the Chase Operations team you will play a key role in creating seamless and engaging voice and chat interactions for our products and services. You will collaborate with cross-functional teams to deliver user-centric solutions that align business objectives with the needs of a diverse range of users.
Job responsibilities
- Designs and develops elegant voice and chat interaction solutions ensuring consistency across products and platforms
- Applies advanced knowledge of conversation frameworks and user journey mapping to enhance engagement and satisfaction
- Conducts data-driven analyses of voice interactions to inform design decisions and generate actionable insights
- Collaborates with teams to incorporate inclusive design and accessibility guidelines for all users
- Operates with an iterative design mindset using user feedback and analytics to improve voice experiences
- Assists in analyzing market trends and user research to inform strategic design decisions
Required qualifications capabilities and skills
- Three years in user experience design conversation design or a similar role focused on voice-enabled digital products
- Masters or Bachelors degree in Design HCI Behavioral Sciences Linguistics or related fields or equivalent professional experience
- Proven ability to create engaging and functional voice or chat interfaces using industry-standard tools such as Lucid Miro Figma or Voiceflow
- Experience designing and optimizing voice user experiences across multiple platforms including mobile chat and voice assistants
- Demonstrated ability to interpret conversational data and transform it into actionable insights
Preferred qualifications capabilities and skills
- Experience in B2B or B2C environments with voice or conversational products
- Experience with generative AI and large language models to enhance conversational design and automation
Required Experience:
Senior IC
Key Skills
- Active Directory
- Design Management
- CAD
- Infection Control
- Art And Craft
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
