Distribution Specialist 2nd Shift

Changing lives. Building Careers.

Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us change equals opportunity. Every day our colleagues are challenging whats possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

The Distribution Specialist (Distribution Operations) is responsible for day-to-day operational performance at assigned Distribution Center (s) ensuring reliable order fulfillment SLA adherence and effective issue resolution. This role serves as the first line of defense for customer and commercial escalations related to distribution operations and plays a critical role in maintaining service continuity.

This hands-on role works closely with 3PL partners customer service commercial teams and internal supply chain stakeholders to drive on-time in-full execution resolve operational issues in real time and maintain strong operational discipline at the DC level. The Distribution Specialist focuses on execution performance management and rapid problem-solving while partnering with Distribution Optimization teams to surface recurring issues and enable continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer & Commercial Escalation Management

• Act as the first point of contact for customer and commercial escalations related to DC operations and orderfulfillment.
• Triage communicate and coordinate resolution of service issues to minimize customer impact and restore service levels quickly.

• Real-Time Issue Resolution

• Own real-time operational escalations including warehouse delays inventory discrepancies system outages and execution failures.
• Coordinate with 3PL operators IT transportation and customer service to drivetimelyresolution and clear root-cause visibility.

• Daily Operations & SLA Management

• Drive on-time in-full (OTIF) execution across assigned DC(s) in line with contractual SLAs and internal service targets.
• Monitor daily operational performance and ensure adherence to agreed service quality and productivity standards.

• KPI & Performance Management

• Trackanalyze and act on key warehouse performance metrics including on-time delivery pick/pack accuracy dock-to-stock time damage rates andlaborproductivity.
• Review performance regularly with 3PL partners and escalate risks or deviations as needed.

• Labor & Resource Planning

• Partner with 3PL operators to ensureappropriate staffing training and shift coverage aligned with volume forecasts and operational requirements.
• Monitorlaborutilization overtime and productivitysignalingrisks or inefficiencies early.

• 3PL Partner Management

• Oversee daily performance of 3PL operators ensuring compliance with SLAs operating procedures and safety standards.
• Foster strong working relationships whilemaintainingclear accountability for execution and results.

• Cost Control & Operational Discipline

• Monitor operational cost drivers such as overtime rework waste damages and equipment usage.
• Provide early signals on cost deviations and support corrective actions tomaintaincost control at the DC level.

• Continuous Improvement Signal & Support

• Identifyand surface recurring operational issues trends and execution gaps to Distribution Optimization teams.
• Participate in continuous improvement initiatives root-cause analyses and CI events asrequired.

QUALIFICATIONS

Educationand Experience

• Bachelors degree in Logistics Supply Chain Operations or a related field preferred.
• 36 years of experience in distribution warehousing orlogisticsoperations preferably in a 3PL-managed environment.
• Hands-on experience managing daily warehouse performance SLAs and operational issue resolution.
• Experience working cross-functionally with customer service transportation and commercial teams.

Skills & Capabilities

• Strong execution mindset with the ability to manage multiple real-time issues in a fast-paced environment.
• Solid understanding of warehouse KPIs and operational performance drivers.
• Effective communicator with the ability to manage escalations calmly and professionally.
• Data-driven approach to problem-solving and performance management.
• Comfortable working closely with external partners whilemaintainingaccountability

Systems & Tools (Preferred)

• Experience working with WMS and warehouse reporting tools.
• Proficiencyin Excel or similar tools for performance tracking and analysis.

Work Schedule & Availability

• This is a second shift role and requires the flexibility to support distribution operations during peak periods including availability during off hours or weekends as operational needs arise.
• Up to 10% travel required.

Salary Pay Range:

Our salary ranges are determined by role level and location. Individual pay is determined by several factors including job-related skills experience and relevant education or training. In addition to base pay employees may be eligible for bonus commission equity or other variable compensation. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire Employees are eligible for the following LifeSciences is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race marital status color religion sex age national origin sexual orientation physical or mental disability or protected veteran status.

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Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency and it must be executed and authorized by the Vice President Talent Acquisition. Where agency agreements are in place introductions (the initial sharing of a candidates name resume or background) are position-specific and may only occur within the scope of that approved agreement. Please no phone calls or emails.

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