Helpdesk (US Citizenship REQUIRED)
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
TITLE: Helpdesk (US Citizenship REQUIRED)
MAX RATE: $34.57/hr W2 (no health benefits/no PTO while on contract-an hour worked is an hour paid)
LOCATION: Charlotte NC 28277 (no relocation package offered)
DURATION: 12 month CONTRACT
***No C2C we can NOT work with outside agencies/vendors and we can NOT do 1099-US CITIZENSHIP IS REQUIRED***
JOB SUMMARY:
The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. This role requires excellent communication and problem-solving skills as well as the ability to work in a fast-paced environment.
KEY RESPONSIBILITIES:
Process and respond to helpdesk emails and phone calls in a timely and professional manner
Troubleshoot and respond to suppliers with solutions to their inquiries
Manage and maintain accurate records of helpdesk interactions
Provide exceptional customer service and ensure a positive experience for all users
SKILLS REQUIRED
Strong communication and interpersonal skills
Basic technical knowledge and problem-solving skills
Ability to work independently in a fast-paced environment prioritizing tasks effectively and managing multiple responsibilities with excellent organizational and time management skills
EXPERIENCE REQUIRED
Previous experience with the Ivalua Source-to-Pay platform
EDUCATION REQUIRED
3 Years with High School Diploma 1 Years with AA
If you would like to interview for this position please send an updated resume to Dee Smith
GeoLogics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
