Team Leader Customer Success
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Youll provide day-to-day leadership of a high-performing team ensuring customer enquiries orders and escalations are managed efficiently across phone email chat and Salesforce. Youll coach and develop people manage operational performance and champion quality safety and customer-centric outcomes.
Key responsibilities
- Lead coach and develop Customer Service and Sales Support team members
- Manage daily contact centre operations and workforce planning
- Monitor KPIs service levels quality and customer satisfaction (NPS)
- Handle escalations and complex customer enquiries
- Drive continuous improvement process excellence and team engagement
- Promote a strong safety-first and values-led culture
Qualifications :
- Proven experience leading a customer service or contact centre team
- Strong people leadership coaching and performance management skills
- Operationally savvy with experience managing queues SLAs and KPIs
- Customer-focused resilient and confident handling escalations
- Comfortable working with CRM systems and reporting tools
- Tertiary qualification or equivalent experience
Additional Information :
Why join us
Youll be part of a values-driven organisation where safety service sustainability and teamwork matter. We offer the opportunity to lead meaningful change develop great people and make a real impact on customer experience.
Apply now and help shape the future of Customer Success.
Please note we may begin reviewing applications as they are received so apply early to be considered.
WM New Zealand is an Equal Employment Opportunity (EEO) employer and promotes a drug- and alcohol-free workplace.
You must be based in New Zealand and hold a valid work visa residency or New Zealand citizenship to apply.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.
