Repair Management Handler

Ipswich - UK

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

Were looking for a proactive and customerfocused Repair Management Handler to join our growing UK operations team. If you enjoy problemsolving building strong relationships and keeping things running smoothly for customers when they need support most this role is for you.

Youll be the key link between drivers repair partners insurers and internal teamsmaking sure every vehicle repair is managed efficiently accurately and with excellent customer service.

Note: Only applicants based in the UK with full Right to Work will be considered.

What Youll Be Doing

Manage EndtoEnd Vehicle Repairs

Allocate new repairs to our Approved Repairer Network
Influence and negotiate with repairers to ensure fair costs and best outcomes
Provide clear timely repair updates to drivers and clients
Monitor and minimise repair delays
Refer cases to internal/external engineers as needed
Escalate to insurers where policy requires

Keep Accurate High-Quality Records

Update systems with all relevant repair information
Capture data accurately and create clear call notes
Upload and manage digital documents
Track key repair milestones and ensure visibility for audit

Deliver Confident Professional Customer Service

Handle inbound calls and emails from drivers corporate clients and insurers
Follow WNS call-handling guidelines and represent the business professionally
Aim for firsttime resolution on all queries

Support PostAccident Mobility

Arrange courtesy cars and rental vehicles
Ensure drivers remain mobile during repairs

Manage Complaints with Care

Act as first contact for customer complaints
Own and resolve issues wherever possible
Escalate appropriately following FCA and WNS guidelines
Log complaints accurately to support tracking and continuous improvement

Work Closely with External Suppliers

Hold repairers and suppliers to their contracted standards
Challenge underperformance where required
Escalate issues to the WNS Network Team when needed

Qualifications :

What Were Looking For

Essential

Professional polite telephone manner
Confident computer and typing skills
Strong communication and organisational ability

Desirable

Understanding of FOS FCA or Data Protection requirements
Experience with motor/fleet insurance or claims handling
Background in a targetdriven customer service environment

Bonus Skills

Knowledge of vehicle types repairs or basic automotive terminology
A natural problemsolver with strong attention to detail
Commercial awareness
Ability to manage workload in a fast-paced environment
Willingness to grow learn and develop

Additional Information :

Why Join Us

Hybrid working flexibility that supports balance
Global organisation with local team feel
Clear development pathways and training support
Make a real impact on the customer experience
Be part of a supportive collaborative team
Work with trusted partners and well-known insurers

Remote Work :

Employment Type :

Full-time

About the RoleWere looking for a proactive and customerfocused Repair Management Handler to join our growing UK operations team. If you enjoy problemsolving building strong relationships and keeping things running smoothly for customers when they need support most this role is for you.Youll be the k...