Service Desk Engineer

Shawbrook is a specialist financial services provider combining the innovation and agility of a fintech with the expertise and stability of a bank. Were driven by a clear purpose: solving complex problems to unlock opportunity for our growing customer base of over 300000 UK consumers and businesses.

Our success is powered by our people. Their deep sector knowledge collaborative mindset and commitment to excellence truly differentiate us.

Were looking for a Service Desk Engineer to join our friendly high-performing frontline IT team.

As the first point of contact for IT support across the business youll play a vital role in keeping Shawbrook running smoothly. From password resets and Active Directory access to onboarding new starters and resolving day-to-day technical issues youll deliver fast effective solutions with professionalism and care.

This is an excellent opportunity for someone early in their IT career who is eager to learn grow and gain exposure to Infrastructure Deskside Support and Information Security.

What youll be doing

• Deliver responsive high-quality 1st-line support to colleagues across the business
• Manage and resolve tickets in line with agreed SLAs
• Administer and support Active Directory processes
• Ensure compliance with user access controls and offboarding procedures
• Escalate incidents appropriately and follow defined processes accurately
• Contribute to continuous improvement within the Service Desk

Qualifications :

What youll bring

• Practical experience with Active Directory
• Strong communication and customer service skills
• High attention to detail and process accuracy
• Ability to remain calm and confident under pressure
• Experience in a regulated environment (preferred but not essential)

Youll work closely with experienced engineers and a supportive manager who values collaboration and development. If youre looking to build your IT career in a growing purpose-driven organisation wed love to hear from you.

ITIL Foundation (v4) (desirable - able demonstrating understanding of service management best practice and SLA-driven support environments)

Additional Information :

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Remote Work :

No

Employment Type :

Full-time