Head of Customer, Marketing & Communications

Milton - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Head of Customer Marketing & Communications

Location:Milton Queensland
Employment Type:Full-time fixed term 12-month contract

Lead thebrandreputationandgrowth of a purpose-drivenorganisation!

Are you a visionary leader whocanbuildbrandprofiledrivedemand for services that change lives and lead a teampoweringbold organisational growthLutheran Services is seeking a dynamicHead of Customer Marketing & Communicationsto elevate our reputationstrengthen our market presence and accelerateour growth strategy.

As a key senior leader within Corporate Support Servicesyoullguide the strategy that positions Lutheran Servicesas apreferred partner in aged care and community how we show up howwereknown and how we grow with integrity as we embark on an ambitious plan to double in size over the next five years.

This is your chance to lead a high performing team influence organisation wide strategy and lead with purpose to help Lutheran Services stand out and be in demand.

About the Role

You will:

Lead brand marketing sales communications stakeholderengagementandfundraising strategy
Drive demand and growth through strategic marketing and business development
Shape organisational reputation through proactive media and issues management
Build influence across government industry community and internal audiences
Lead communications that support operational outcomes and enable organisational change
Champion an exceptional customer experience that sets us apart
Oversee fundraising and partnerships to diversify revenue streams
Lead and inspire a high performing multidisciplinary team.

Reporting to the Executive Director Corporate Support Services this role is central to delivering our Strategic Plan and positioning Lutheran Servicesasaninnovativesustainableand thriving provider of aged care and community services.

About You

Yourea strategiccreativeand commercially savvy leader who knows how to build brands people trust communicatewithimpactanddelivermarketing that drives demand. You thrive in complex environments lead withpurposeand bring energy to growth and transformation.

Youllbring:

Senior leadership experience in customermarketingor communications
Experience delivering brand marketing and communications strategies
Proven expertise in reputation and issues management
Exceptional stakeholder engagement and influencing skills
Strong leadership capability across multidisciplinary teams
Strategic thinking analytical strength and commercial acumen.

Experience in human services aged care or community services is a bonus.

About Us

Lutheran Services is one of Queenslands longest-established not-for-profit aged care and community services 90 years of service in 2025weoffer a broad range of services including aged care retirement living home care disability youth and family mental health and domestic violence support.

With our Strategic Planweregrowing with purposeto serve more people in more locationscreatinggreat placesto work and livesupportingour people tothriveand providingexceptional whilstbuilding on our Lutheran foundationsto serve those in need.

WhyYoullLove WorkingWithUs:

Wereserious about creating a workplace that fuels your purpose supports your wellbeing andsupports you to love what you you can expect when you join our team:

Be part of bold growth:
Help shape an organisation doubling in size with purpose and integrity
Boost your take homepay:Access salary packaging benefits up to $15990tax free
Perksthat go beyond the office:Get access to exclusive discounts on health insurance travel gym memberships tech appliances and more
Grow your career:Access leadership development and professional learning opportunities.

How to Apply

ClickApply Now or email for a copy of the position description. Applications may reviewed as they come in so we encourage you to apply now.

Dontmiss this opportunity to lead a portfolio that shapes reputation drives demand and delivers meaningful impact across Queensland.

Required Experience:

Director

Head of Customer Marketing & CommunicationsLocation:Milton QueenslandEmployment Type:Full-time fixed term 12-month contractLead thebrandreputationandgrowth of a purpose-drivenorganisation!Are you a visionary leader whocanbuildbrandprofiledrivedemand for services that change lives and lead a teampowe...