Service Transition Manager
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Job Location:
Hemel Hempstead - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.
At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.
Your Mission
The Service Transition Manager is responsible for ensuring the seamless transition of new or modified services into live operational environments. This role focuses on planning coordinating and executing transition activities to meet agreed service levels timelines and budgets. It requires strong stakeholder engagement across internal teams customers and third-party providers ensuring risks are managed and operational readiness is achieved. This is an opportunity to use your existing knowledge and experience to help shape our processes and procedures and to continually adapt and improve.
What youll be doing
- You will focus on building and maintaining transition plans that clearly define scope timelines and resources ensuring our clients experience a smooth wellstructured service launch
- Drive operational readiness by making sure processes documentation tooling and team training are fully in place long before golive
- Proactively identify assess and mitigate risks helping to protect delivery timelines and customer outcomes
- Build strong relationships with customers internal teams and thirdparty vendors keeping everyone aligned and informed throughout the transition
- You will create highquality service documentation including Service Handbooks Knowledge Articles and training materials enabling Service Desk and NOC teams to support services
- Promote governance and consistency by aligning all transition activity with ITIL Service Transition standards and organisational policies
- Champion continuous improvement capturing lessons learned and evolving our transition approach to deliver even better outcomes over time
- Own clear accurate reporting across your projects maintaining plans risk logs and action trackers and sharing timely updates with stakeholders
What experience we think youll need
- Proven experience in Service Transition (mandatory)
- Experience in Service Delivery or Project Management roles (preferred)
- Demonstrated ability to lead virtual teams and manage third-party suppliers
- Experience in implementing ITIL aligned processes and governance
- Strong understanding of ITIL Service Transition and related lifecycle processes.
- Excellent leadership and people management skills in a matrix management environment
- Solid grasp of Project Management methodologies (Prince2 Agile etc)
- Knowledge of IT infrastructure and managed services (Networking Servers Storage End-user computing)
- Ability to manage multiple projects and prioritise effectively under tight deadlines
- Excellent communication stakeholder management and negotiation skills
- Project Management Qualification (Prince2 Agile etc) desirable
As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.
Required Experience:
Manager
Key Skills
About Company
Leading provider of hardware, software and managed IT services. We implement flexible tech solutions to accelerate growth, increase productivity and reduce downtime.
