Customer Support Team Lead (Nordics)

Were at a pivotal moment for both Tibber and the planet. When joining Tibber you wont just help scale a forward-thinking tech company youll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats) we have one of the most unique energy trading portfolios on the market.

Were looking for a Customer Support Team Lead to join us in making the energy transition happen maybe thats you

Job Mission

As a Customer Support Team Lead youll lead and develop our customer support teams across Norway and Sweden. This role sits within the House of Customer and combines people leadership operational excellence and commercial growth.

What youll do

As Nordic Support Team Lead you will:

Lead & scale Nordic customer support

• Lead coach and develop high-performing support teams across the Nordic markets

• Ensure consistent quality ways of working and customer experience across countries

Drive operational & commercial excellence

• Own KPIs related to customer satisfaction efficiency and performance

• Introduce and develop a commercial mindset in customer conversations where identifying relevant value for the customer is a natural part of support

• Ensure that customer interactions are value-driven relevant and customer-centric

• Ensure recommendation opportunities are contextual helpful and customer-first

Collaborate across Tibber

• Work closely with Global Support teams Sales Product Tech and Operations

• Represent Nordic customer and commercial insights in cross-functional forums

Build a performance-driven culture

• Coach team leads and agents in both support excellence and commercial mindset

• Create clear routines for feedback follow-up and continuous improvement

• Ensure strong onboarding collaboration and knowledge sharing across teams

What were looking for

• Proven leadership experience in customer support and sales or commercial operations

• Strong understanding of how great customer conversations can drive both satisfaction and commercial growth

• Experience coaching teams in performance quality and customer dialogue

• Experience working with targets KPIs and data to drive improvement

• Strong communication and stakeholder management skills

• Fluent in English and Swedish

Bonus if you have experience with:

• Chat-based conversational commerce

• Tech energy or subscription-based products

The Tibber Mindset

Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. Were here to accelerate the energy transition not in theory but in everyday life.

Being on a mission to change an industry fundamentally also means being prepared for the unexpected. We do what others say cant be done try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016 were now 300 people working for Tibber in our offices in Stockholm Førde Berlin Amsterdam and Oslo. We will continue to grow within our markets and we are thrilled to be backed by investors like Balderton Capital Eight Roads Ventures Founders Fund Summa and Schibsted.

Diversity of thought fuels better products so we welcome applicants of every background identity and lived experience. Ready to be part of powering the energy transition Apply below!