Professional Services Networking Implementation Engineer

Job Title:Professional Services Implementation Engineer

Department:Professional Services

Reports to:Director of Professional Services

GENERAL SUMMARY:

TheProfessional Services Implementation Engineer is part of the teamresponsible forimplementing monitoring and managing infrastructure at our client sites. This individual will be responsible for travelling to the clients site and physically installing and configuring infrastructure including but not limited to: Workstations UPS Firewall Switch WAP. Must be able to pass background check and meet requirements of CMMC3.

PrimaryDuties and Responsibilities:

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  Implement on-premisesprojects with the highest level of professionalism and craftsmanship.
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  Discoveryand documentationof clients current infrastructure.
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  Provide training and documentation for clients.
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  Be committed to continuous education and certification on current and emerging technologies.
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  Provide both internal and external documentation including but not limited to: Visio Diagrams End User and Technical Team Training and Time Keeping

Additional Duties and Responsibilities:

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  Provide technical assistance to theSales Team as needed.
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  Develop in-depth knowledge of the service catalog and how itcan be used to improve customerseffectiveness.
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  Anything else that needs to get done or would be beneficial to the customer.

Knowledge Skills and/or Abilities Required:

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  Live in the Portland Metro area and can travel throughout the metro area with equipment.
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  Ability to lift 50 pounds
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  Setup and configuring of Firewalls Switches and WAPs from multiple vendors including but not limited to: Fortinet and HPE Aruba
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  Ability to communicate effectively through text and voice based chat with remote engineers
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  Good understanding ofnetworking and internet protocols including TCP/IP DNS SMTP HTTP and distributed networks.
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  Occasionally work outside normal business hours to complete implementations per customer requirements
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  Serve as part of an emergency OnCall rotation
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  Understanding of how customers in the small to medium business market operate.
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  Demonstrated level of success in the development of client relationships.
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  Enjoy working with customers andotherexternalstakeholders.
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  Strongpresentation and interpersonal communication skills.
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  Strong documentation skills.
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  Ability to multi-task and adapt torapid change.
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  Self-motivated with the ability to work in a fast-moving environmentwith little supervision.

Microsoft and network certificationsarebeneficial but not required.

Required Experience:

Manager