Product Training Specialist
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
This position sits within our Training & Presales division which is responsible for external client training advanced sales/product demonstrations internal product training and ongoing support/partnerships with internal stakeholders.
The Opportunity
The most important thing you will do at ConstructConnect is to find ways to delight the customer with outrageous passionate customer service and support. On the Training & PreSales Team we do this by guiding our customers through all the stages of adopting new technology including the initial consideration the implementation and the ongoing support of their new software.
Responsibilities
What Youll Be Doing
- TRAINING - Provide scheduled product training sessions to new and existing customers in both classroom and online training environments. As our products evolve be able to update curriculum and documentation. Document training path of our clients in CRM. Responsible for being a subject matter expert on ConstructConnect Project Intelligence and one of the following takeoff product collections and can transfer detailed product usability knowledge to both customers and prospects.
- On-Screen Takeoff Takeoff Boost Quick Bid Digital Production Control;
- PlanSwift Supported Plugins and Starter Packs.
- PRESALES SUPPORT - Support the Sales Team by sharing expertise and specialized custom demonstrations of our software solutions
- TICKET QUEUE - Share in team responsibility for resolving inbound Takeoff product user requests for Estimator Assistance
- ON-GOING EDUCATION - Maintain an expertise on each of our ever-evolving software products as well as the industry they serve
- INTERNAL TRAINING - Occasional training of internal team for the purposes of onboarding and increasing product and industry expertise
- PRODUCT MANAGEMENT SUPPORT - Occasionally provide consultative support to Product Management Team as directed by management.
- MARKETING TEAM SUPPORT - Occasionally support Marketing efforts with our presence trade shows hosting prospect webinars review of white papers or by producing written content
- ONLINE RESOURCING - Occasional support of Documentation and Media Design team members in reviewing content for user guides and training media
- TRAVEL - Occasional travel may be required for Custom Client Training Regional Classroom Training Trade Shows and Association Conferences.
- MISC - Extended hours of sitting standing and speaking required
- This job description in no way implies that the duties listed here are the only ones that team members can be required to perform
Qualifications
What You Bring to the Team
- Experience in delivering both classroom and online training (to both groups and individuals). Must present a professional clear and engaging approach.
- Excellent verbal interpersonal and written communication skills
- Excellent problem-solving skills with ability to analyze situations identify existing orpotential problems and recommend solutions (Heads up. There will be math.)
- Ability to work closely and efficiently with a team of training professionals
- Ability to multi-task in a fast-paced environment
- Organization and efficiency in time and task management
- Outstanding professionalism in providing a world-class trainingexperience
- Sound business ethics including the protection of proprietary and confidential information
- Ability to work with all levels of internal staff as well as outside clients and vendors
- Creative innovative disposition
- General proficiency in the use of most common business software i.e. Office 365Zoom Salesforce etc.
- Experience using digital takeoff and estimating products such as On-Screen Takeoff Quick BidDigital Production Control ConstructConnect Takeoff PlanSwift and Quotesoft.
- Degree or experience in construction science estimating or project management
- Experience in general contracting commercial residential or non-drywall subcontracting
- Accomplished public speaking skills
- Experience with Camtasia a plus
Physical Demands and Work Environment:
- The physical activities of this position include frequent sitting telephone communication and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
- Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
- Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta Georgia) are expected to work in a hybrid capacity with regular in-office presence every Tuesday and Wednesday each week.
- All team members must reside and perform their work within the United States.
E-Verify Statement
ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1- or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
ConstructConnect provides data and software to help contractors and manufacturers find, bid, and win the right construction jobs. Request a demo today.
