Field Service Technician Parma, OH

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

The Field Service Technician provides technical support for specialized systems and product applications including advanced troubleshooting of software-driven electronics provisioning communication system infrastructure and optimizing RF and Broadband architecture. This encompasses legacy analog advanced digital P25 and data infrastructure.

Key Responsibilities:

• Maintain optimize test and meticulously document complex communication systems.

• Submit weekly reports detailing activities and accomplishments.

• Conduct preventative maintenance routines to ensure optimal system operation with a focus on trend analysis and thorough documentation.

• Develop effective solutions for challenging technical problems encountered during system maintenance upgrades or support.

• Maintain comprehensive familiarity with the latest technologies and troubleshooting techniques.

• Collaborate with engineering project management and sales personnel to effectively maintain optimize and support advanced communication systems exceeding customer expectations.

Qualifications:

• Certifications: Security CompTIA or a related certification is highly desirable. At least one network certification (e.g. Network CCNA NRS1) is also ideal.

• Networking Expertise: Proficient in computer network installation configuration and maintenance including cabling routers switches firewalls and bridges. Strong knowledge of wired communication systems (LAN/WAN) is essential. Must be capable of maintaining server hardware/OS and software infrastructure and troubleshooting related issues.

• Communication Systems: Experience with logging recording systems RF interfaces and wired/wireless communication systems and networking equipment. Knowledge of R.F. systems (transmitters receivers antenna networks) is preferred. Understanding of standard telephony dedicated data circuits and packet switching techniques is also preferred.

• Technical Experience (Preferred):

  • Motorola Conventional SmartNet MCC Console systems Secure Operations and ASTRO Digital systems and installation procedures.

  • P25 LMR Smartnet SmartZone RF infrastructure ASTRO systems radios and consoles.

  • LTE or Private LTE Nokia system knowledge Juniper Routers and Aruba Switches configuration.

• Test Equipment (Preferred): Strong skills in using various communication test equipment including Ethernet Link test sets and/or Digital RF Power Meters.

• Computer Skills: Proficient in Google Suite MS Word Excel Outlook and Access.

• Interpersonal Skills: Strong self-management and people skills are crucial for effective collaboration with Motorolas customers subcontractors and internal teams (Sales Engineering Project Management customer service).

Candidate Requirements:

• Must have a current and valid drivers license

• You will be required to perform strenuous duties. You must be ability to lift and operate 25 - 50 lbs.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel/Location:

• This is a role than requires our Field Service Technician to be on the customer site(s) daily in the Parma OH area. Candidates must be located within a 1 hour commute time to the customer location. Travel 25% - 50% of the time around the territory.

#LI-CC1

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $65000 - $85000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.