Support Engineer, Melbourne
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Technical Support Engineer to join our team in Melbourne Victoria. If youre tech-savvy thrive in a dynamic environment and believe in the power of technology at its finest - this is the perfect opportunity for you!
Our Milestone Global Technical Support (GTS) team is an international group of dedicated professionals committed to delivering exceptional customer and partner satisfaction. We operate globally united by a common passion - to be the best. Every challenge is an opportunity to learn innovate and excel.
Your Role
As a Technical Support Engineer you will be a crucial member of our Frontline Technical Support Team providing expert assistance to customers and business partners. Youll handle inquiries through email chat phone and support cases resolving technical issues and ensuring a seamless customer experience.
You will also:
- Demonstrate an in-depth understanding of the Milestone product portfolio.
- Provide top-tier technical troubleshooting and analysis.
- Deliver solutions with professionalism and confidence.
- Contribute to the knowledge base and self-help resources to empower the community.
At Milestone YOU are the key to our success. Join our dynamic international team and become part of a rapidly growing and successful business.
Your Responsibilities:
- Make every customer interaction a satisfying experience through a professional outgoing and personable attitude
- Resolves technical issues by applying advanced troubleshooting techniques and analysis
- Accurately document all case-related communication files and resolutions in our ticketing system
- Create and maintain a variety of self-help resources (KBs how-to guides)
- Answers in-depth technical questions requiring remote troubleshooting
- Diagnose and resolveWindows environmental and product-related errors
Professional Qualifications:
- 5+ years of experience in Technical Support roles.
- Strong technical background with hands-on troubleshooting skills.
- Excellent communication skills and fluency in English (written & verbal).
- Experience providing multichannel support (phone email forums).
- Experience with Microsoft Windows Server and Linux Operating Systems.
- IP networking knowledge including Wireshark / Networking analysis.
- Knowledge of enterprise-level data storage technologies (RAID NAS SAN iSCSI).
- Experience with Microsoft SQL Server including troubleshooting and basic SQL queries.
- Experience with IP Surveillance cameras access control systems a bonus!
Personal Skills:
- A can-do attitude with a passion for solving complex challenges.
- Strong team player- shares knowledge supports colleagues and asks for help when needed.
- Confident and professional in interactions with peers and customers.
- Analytical problem-solver who thrives under pressure.
- Able to handle customer conflicts constructively and recover from challenging situations.
- Adaptable calm and articulate - able to multi-task and maintain focus in a dynamic setting.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you a ... View more
