Manager, Enterprise Technology & Service Delivery

Job Description

Position: Manager Enterprise Technology & Service Delivery
Type: In-Office Full-Time

About Our Client

Our client is a respected province-wide professional organization dedicated to advancing public education and supporting excellence in professional practice. Serving thousands of members across Alberta the organization plays a vital role in advocacy leadership and the continuous improvement of education systems.

Recognized as one of Albertas Top Employers for consecutive years the organization is known for its collaborative culture commitment to innovation and strong values rooted in integrity and service. Employees benefit from a 35-hour work week a minimum of three weeks vacation plus additional paid time-off categories comprehensive 100% employer-paid benefits for eligible family members and exceptional on-site amenities including free parking a fitness facility cafeteria library and quiet spaces.

This is an exciting opportunity to contribute to a mission-driven organization undergoing meaningful digital evolution. The successful candidate will play a pivotal leadership role in aligning enterprise technology capabilities with strategic business objectivesdriving operational excellence strengthening member engagement and enabling long-term digital transformation.

Key Responsibilities

As the Manager Enterprise Technology & Service Delivery you will lead the strategic and operational execution of enterprise technology services ensuring IT capabilities directly enable business priorities resilience and service excellence. Your responsibilities will include:

Enterprise IT Strategy & Digital Transformation:

o Partner with executive leadership to mature the IT function and execute enterprise technology strategies aligned with evolving organizational goals.
o Lead long-range initiatives such as digital transformation cloud migration and cybersecurity enhancement to deliver scalable secure and cost-effective solutions.

IT Operations & Service Delivery Excellence:

o Direct the delivery of reliable and secure IT services including service desk operations Microsoft 365 cloud platforms and enterprise applications.
o Develop and monitor KPIs and service levels to ensure performance resilience compliance and continuous improvement aligned with business SLAs.

Governance Risk & Compliance:

o Oversee IT operational risk management incident response disaster recovery and cyber risk mitigation strategies to maintain business continuity.
o Ensure compliance with legal regulatory and industry standards including data privacy and cybersecurity best practices.

Vendor & Financial Management:

o Lead vendor selection contract negotiation performance evaluation and multi-vendor governance frameworks to maximize service value and mitigate risk.
o Manage IT financial planning forecasting and budget optimization to ensure strategic allocation of resources.

Stakeholder Engagement & Business Partnership:

o Act as the primary liaison between IT and business units translating complex technology concepts into clear actionable insights for diverse audiences.
o Champion digital adoption and organizational change initiatives that enhance service delivery and member engagement.

Leadership & Team Development:

o Provide mentorship and guidance to IT professionals fostering a high-performance service-oriented team culture.
o Monitor team performance and alignment with strategic objectives supporting continuous professional development and operational excellence.

Qualifications

To succeed in this role candidates should demonstrate the following:

Education & Experience:

o Bachelors degree in Computer Science Information Systems or a related field (equivalent experience will be considered).
o Minimum 10 years of progressive senior IT leadership experience in enterprise environments with significant exposure to digital transformation and business relationship management.

Technical Skills:

o Proven expertise in enterprise IT strategy infrastructure planning governance frameworks and cloud technologies (including Microsoft Azure).
o Strong experience managing multi-vendor environments managed service providers budgeting and financial forecasting.

Key Competencies:

o Strategic enterprise thinker with strong executive communication and stakeholder engagement skills.
o High emotional intelligence exceptional analytical and problem-solving abilities and a strong customer service orientation.
o Demonstrated leadership in IT governance cybersecurity best practices and data privacy compliance.
o Ability to influence negotiate and lead cross-functional change initiatives effectively.

Assets:
ITIL and/or PMP designations
Experience with enterprise cloud adoption and cybersecurity frameworks

Apply Today

Quote Job Reference #83306. Submit your resume directly to Iryna Chubynska via email at . No cover letter please

About Us

Executrade is one of Western Canadas most comprehensive full-service recruitment firms with over 50 years of expertise in connecting talented professionals with leading organizations. We are proud to apply principles of diversity equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation collaboration and respect.