Director of Service Provider Oversight

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. What will you make today

Ford Motor Credit Company (Ford Credit) has received regulatory conditional approval to form Ford Credit Bank (the Bank) to be headquartered in Salt Lake City Utah. The Bank will create innovative and simplified banking solutions to help customers across the country finance the purchase of new Ford vehicles parts accessories and software and earn competitive rates on FDIC-insured savings accounts and certificates of deposit. The Bank will be a direct and wholly owned subsidiary of Ford Motor Credit Company (Ford Credit) an indirect wholly owned subsidiary of Ford Motor Company (Ford).

In this position...
As the Director of Service Provider Oversight you will be the primary owner of the risks associated with the banks third-party ecosystem including services provided by an affiliate. Unlike a policy-setting or audit role this is an operational hands-on leadership position within the First Line of Defense. You will be responsible for the end-to-end execution of the Third-Party Risk Management (TPRM) framework ensuring that every external partnershipfrom fintech collaborators to critical IT infrastructure providersoperates within the banks risk appetite and remains in strict compliance with federal regulations (OCC Federal Reserve FDIC).

The position will work closely with Ford Credits Vendor Management to align and collaborate on process while conducting oversight of Ford Credit as a Service Provider.

What youll do...

Own the Risk Lifecycle: You will take direct accountability for identifying assessing and mitigating risks across the entire vendor lifecycle ensuring that the banks boots on the ground oversight is as rigorous as its internal controls.

Execute High-Stakes Due Diligence: Lead the operational execution of pre-contract due diligence. You wont just review checklists; you will critically evaluate a providers financial health operational resilience and cybersecurity posture to ensure they are fit for the banks requirements.

Drive Contractual Integrity: Partner with Legal and Procurement to negotiate and enforce robust Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will ensure that Right to Audit and Step-in Rights are not just clauses but actionable tools.

Monitor Performance in Real-Time: Establish and manage a continuous monitoring program. You will analyze performance data and SOC reports to proactively identify weak signals of vendor distress or non-compliance before they escalate into systemic issues.

Manage Incidents and Remediation: Act as the primary escalation point for third-party service disruptions or data breaches. You will lead the operational response ensuring swift remediation and transparent communication to the Second Line (Risk/Compliance) and senior leadership.

Bridge the Gap Between Business and Risk: Collaborate directly with internal business unit leaders to help them achieve their strategic goals through third parties while maintaining a disciplined risk posture.

Ensure Regulatory Readiness: Maintain an always-audit-ready environment. You will be the primary point of contact for operational queries during regulatory examinations demonstrating exactly how the bank manages its third-party exposures on a daily basis.

Youll have...

Education: Bachelors degree in Business Administration Finance Risk Management or a related field.
Experience: At least 10 years of experience in the financial services industry with a minimum of 5 years specifically in Third-Party Risk Management (TPRM) Vendor Management or Operational Risk within a bank.
Regulatory Knowledge: Deep working knowledge of banking regulations and guidance regarding third-party oversight and vendor management
1LoD Expertise: Proven experience operating within a First Line of Defense capacity with a track record of owning risk and executing operational controls rather than just performing oversight or audit functions.
Analytical Skills: Strong ability to interpret complex data financial statements and SOC 1/SOC 2 reports to assess the viability and security of service providers.
Leadership: Demonstrated experience leading teams and influencing cross-functional stakeholders in a high-pressure regulated environment.


Even better you may have...
Advanced Education: MBA or a related Masters degree.
Professional Certifications: Holder of industry-recognized certifications
Direct Regulatory Interaction: Experience directly representing a banks operational functions during exams conducted by the OCC Federal Reserve or FDIC.
Technology Proficiency: Experience implementing or managing enterprise GRC (Governance Risk and Compliance) or TPRM software platforms (e.g. Archer)
Specialized Risk Knowledge: Deep expertise in specific high-risk banking domains such as Cloud Service Provider (CSP) oversight Fintech/BaaS (Banking-as-a-Service) partnerships or Cybersecurity risk.


You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is leadership level 5 and ranges from $20.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid#LI-FordCredit#LI-MN1