Cage & Players Club Cashier- Seasonal

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Greets Players Club guests in a courteous and friendly manner and explains amenities and features.
• Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
• Able to quickly and efficiently enroll guests into the Rewards Program while maintaining superb Guest Service.
• Responsible for cashing electronic checks Credit and Debit transactions lottery tickets and claims cash out vouchers Casino Credit cash exchanges and other cash transactions.
• Handles large amounts of money accounting for total funds received throughout the day and at the end of each day.
• Knowledgeable in Property and Company Marketing promotions and events and able to communicate requirements and rules to guests and fellow team members.
• Safeguards the assets of the Department and Company while maintaining and balancing a cash drawer without variances.
• Ensures the safety and security of internal and external guests personal information and makes Confidentiality a priority.
• Understands complies and completes tasks aligned with Federal Title 31 requirements.
• Understands and follows Property and Corporate policies and procedures set forth by the Department.
• Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
• Responsible for resolving customer service issues concerns or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
• Capable of assisting and effectively communicate job responsibilities to new team members to ensure proper training across shifts. 
• Performs related duties and responsibilities as required

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking program.

ADDITIONAL REQUIREMENTS: (Licenses Certifications Testing etc.):

• Ability to maintain all regulatory licenses within assigned state of employment
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening

PREFERRED KNOWLEDGE SKILL AND ABILITY:

• Ability to effectively communicate with customers outside contacts and all levels of employees.
• Ability to review and comprehend all necessary documentation.
• Ability to observe and direct actions of subordinates.
• Ability to use computer keyboard and similar equipment.
• Must be flexible to work varying shifts and time schedules as needed.
• This position operates in a working environment that is subject to varying levels of crowds noise the severity of which depends upon customer volume.

Knowledge of:

• Understanding of property and department policies and procedures.
• Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.

Ability to:

• Ability to use all equipment associated with the position including player-tracking system AS/400 computer keyboard telephone.
• Ability to review and comprehend player tracking screens reports and all other necessary information and documentation.
• Ability to communicate effectively with customers and all levels of employees.
• Ability to observe and direct actions of subordinates.
• Ability to effectively and efficiently move around all work areas.
• Ability to balance bank at end of shift
• Ability to identify and accurately cash different denominations of cash currency checks direct mail offers etc.

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work :

No

Employment Type :

Part-time