Service Centre Quality Assurance Coordinator

This role is located on site in Peterborough.

The salary for this role is between 30-35k dependent on experience

This is a 37.5 hours- Mon to Friday role

Peterborough facility overview.
The Peterborough facility has two functional areas; an engineering facility that designs and builds mobile water treatment equipment and a plant that regenerates ion exchange resin and works with cutting edge membrane technologies to provide mobile water treatment equipment for customers.

We are a really friendly site big enough to give you experience to the corporate world but small enough that you will know everyone that you work with and will understand the importance of building good working relationships

The role of Service Centre Quality Assurance Coordinator will have responsibilities in two main areas;

1/ Factory Operations Quality Support

• Collaborate with our production team to monitor technical and procedural processes identifying opportunities for improvement
• Investigate operational events pinpoint failure points and recommend effective solutions
• Provide specialist support across key areas including:
  • Ion Exchange regeneration processes resin health monitoring and performance optimisation
  • Membrane unit quality assurance and performance trend analysis
  • Fleet equipment troubleshooting and quality issue resolution during initial customer deployment
• Champion continuous improvement initiatives using data-driven insights
• Share expertise with other Service Centres promoting best practices and supporting quality investigations

2/ Quality Management Systems

• Take ownership of our local Quality Management System ensuring documentation remains current relevant and compliant
• Contribute to developing and reviewing procedures work instructions and training materials that embed quality standards throughout the organisation
• Act as the primary contact for internal and external quality audits (including ISO and Achilles certifications) managing all aspects from preparation through to corrective action closure
• Design and implement tracking systems for Quality KPIs delivering regular performance reports
• Translate global quality objectives into practical local initiatives
• Deliver training to Service Centre colleagues on quality tools and system updates (AODocs Gensuite etc.)
• Conduct site-based inspections in line with our Quality Assurance Plan
• Manage the resolution of internal and customer-originated quality issues efficiently and effectively

Additional Responsibilities

• Play an active role in supporting our Service Centre Environmental Health & Safety (EHS) programme

Qualifications :

Essential

• Chemical Engineering degree (or equivalent qualification)
• 2-3 years experience working with ISO 9001 and quality management systems
• Strong analytical and problem-solving abilities
• Excellent organisational and time management skills with the ability to prioritise effectively
• Clear confident communicator with strong written and verbal skills

Desirable

• Confident presentation skills
• Experience working collaboratively in teams including with remote colleagues
• Solid understanding of engineering principles
• Comfortable working both independently and as part of a team
• Willing to undertake occasional travel

Additional Information :

At Veolia we know that at certain crucial moments in life we all need a little help protection and support.
Thats why we are proud to offer our innovative Veolia Cares program which demonstrates our commitment to our employees. From the very first day of employment this commitment is reflected in an array of benefits that is generous and relevant.

These include:

Health & Welfare:

Holiday allowance 26 days plus Bank Holidays with the option to buy or sell additional days off
Private Healthcare - currently BUPA with an option to add your family members
Dental Plan providing cover or monetary cash back on appointments and treatments
Enhanced Maternity / Primary Care pay of 13 weeks full pay from Day 1
Enhanced Paternity / Secondary Care pay of 2 weeks full pay from Day 1
Adoption Leave of 13 weeks full pay for Parental and 2 weeks full Co-parental pay from day 1 of employment
Support for Carers offering flexibility for longer term caring needs such as considering options of remote work flexible work hours adjusted schedules and paid or unpaid leave
A Lifestyle Account where we put in 60 to start you off then match you for on every activity you buy up to 360 Discounted Gym Memberships
All employees receive one day of paid volunteering leave per year

Monetary Benefits:

Leading pension contribution of 10% of your earnings from us every month doubling your own contribution of 5% Option to buy shares at preferential rates
Salary Sacrifice Schemes

The Bigger Picture - protecting you and your loved ones in the longer term
Industry leading Life Insurance providing you 10 x your salary as a benefit paid to your nominated person(s)
Income Protection that covers you for 5 years at up to 60% of your salary with 2 x your salary as a lump sum should you be unable to return to work.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time