Director, Customer Success

At Meazure Learning we aim to empower open-minded inquisitive and driven people and we love how each new addition to the team adds to our culture. Here you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:

To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely securely and conveniently.

Our Vision starts with our valuesHungry Humble and Smart. We are looking for team members who are driven to deliver results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role:The Director of Customer Success owns the long-term success retention and growth of Meazure Learnings strategic partners within the Professional Testing division. This role leads the end-to-end customer experience for a portfolio of named enterprise accounts ensuring Meazure is seen not simply as a vendor but as a mission-critical testing and assessment partner.

By combining strategic account leadership operational fluency and data-driven insight this role drives sustained exam volume expands adoption of Meazures full-service portfolio and protects revenue by embedding Meazure deeply into each partners testing ecosystem.

The Responsibilities:

• Serve as the primary executive point of contact for assigned large and enterprise partners owning the overall health retention and growth of each relationship.
• Develop and execute account success plans aligned to partner goals testing programs and long-term strategy.
• Build and maintain strong relationships with key stakeholders and decision-makers to ensure alignment satisfaction and advocacy.
• Sustain and grow exam volume across all assigned accounts through proactive engagement and value delivery.
• Identify client risk and mitigate and advocate working cross functionally to resolve customer concerns
• Set and manage partner expectations addressing risks and issues before they impact outcomes.
• Forecast revenue and exam volume for a rolling twelve-month period providing visibility and predictability to the business.
• Ensure high-quality consistent delivery across all services by coordinating closely with internal operations technology and service teams.
• Leverage data to guide conversations demonstrate value and inform strategic decisions.
• Use performance trends and customer insights to proactively optimize testing programs and partner outcomes.
• Partner closely with the Sales and Account Management team to align on account strategy pipeline renewals and expansion opportunities.
• Represent Meazure Learning at client meetings industry events and conferences to strengthen relationships and elevate Meazures brand.
• Serve as a senior resource for the Customer Success team providing guidance and support on complex accounts and escalations.
• Act as a trusted advisor to both customers and internal stakeholders across the organization.

The Desired Attributes:

• Approximately 3-5 years experience in a customer service role
• Strong written and verbal communication skills required.
• Technical aptitude with proficiency in web-based applications Google Applications and Microsoft Office Suite
• Outstanding relationship and rapport building abilities.
• The ability to multi-task prioritize and balance time across clients multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail.
• Able to discern the difference between situations that require escalation those that require immediate attention without escalation and those that are important but not immediate.
• Professional character that represents Meazure Learnings brand and service standards well
• Is patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate.
• Skilled at troubleshooting with a logical systematic approach
• Willing to travel at least 10% to visit accounts.

The Benefits:

• Competitive Salary
• Exceptional Benefits:
• 401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%)
• BCBS Health Dental & Vision Insurance with generous employer funding for employees and dependents
• Generous flexible time off approach
• Professional development
• Remote and hybrid first organization
• Great working environment with a team of exceptional people

Learn more at

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics.