Live Chat Agent

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

NGL Transportation is an asset-based logistics service provider that offers a wide range of logistics solutions including third-party logistics (3PL) and nationwide transportation services. With a fleet of 300 trucks 900 chassis dry vans yards and warehouses NGL serves global clients such as Apple Conair Costco Amazon and more. For additional information visit .

Job Responsibilities:

Engage with customers via live chat to provide assistance and support regarding transportation services
Respond to customer inquiries promptly and professionally
Resolve customer complaints and escalate issues as needed
Manage multiple chat conversations simultaneously while ensuring high-quality customer service
Identify customer needs and recommend appropriate transportation solutions
Collaborate with internal teams to address customer queries effectively

Essential Qualifications:

Excellent communication skills both written and verbal
Strong customer service orientation with a focus on problem-solving
Ability to work well under pressure in a fast-paced environment
Proficiency in using live chat software and CRM systems
High school diploma or equivalent
Ability to work independently and as part of a team

Desired Experience:

Minimum of 2 years of experience in a customer service or related role
Experience in the transportation or logistics industry is a plus
Previous experience with live chat support is preferred
Knowledge of transportation regulations and processes

Salary & Benefits:

Minimum Salary: $20 per hour
Maximum Salary: $24 per hour
Currency: USD
Opportunity for career growth and advancement
Health insurance benefits and retirement plans
Paid time off and holidays
Training and development programs

NGL Transportation is an asset-based logistics service provider that offers a wide range of logistics solutions including third-party logistics (3PL) and nationwide transportation services. With a fleet of 300 trucks 900 chassis dry vans yards and warehouses NGL serves global clients such as Apple C...