Director of IT and Platform Services

Director IT Operations & Platform Services

About TireHub:

At TireHub we move more than tires we move businesses forward support communities and help keep America rolling. And behind it all Our people. We call them Hubbers because theyre at the center of everything we do. From behind the wheel to the warehouse floor from customer calls to corporate strategy every Hubber plays a role in something bigger than themselves. And we show up every day ready to say yes to challenges to each other and to getting it done right. Visit to learn more.

Role Summary:

The Director of IT Operations & Platform Services is responsible for the reliability availability security and operational excellence of the organizations technology platforms. This role leads teams responsible for DevOps enterprise application support and APIs and customer connectivity ensuring that systems and services meet IT business and customer expectations.

This leader drives operational maturity across system monitoring incident management change management system administration and end-user support while partnering closely with Engineering Product Security and business stakeholders.

This role will report to the Vice President of Information Technology.

When you say YES to something bigger:

Choose your day one benefits which include a no cost health insurance option

TireHub funded Health Savings Account

Additional benefit options including TireHub paid short/long term disability and life insurance benefits

Paid vacationand holidays

Parental leave programs

Build your financial future with 401k including TireHub match

Access to tire discounts perks and so much more!

Enjoy access to the TireHub headquarters location in Ravinia Plaza including free parking free gym convenient restaurants outdoor spaces special events and more.

The individual must exhibit the following core attributes of the TireHub commitment:

• Approachable - If a company could smile we would. Instead we rely on our people to show it. We care about eachotherand our customersbecause we know business only gets done right when people respect each other and value relationships.
• Adventurous - WhatTireHubis set up to do isintentionallyoutrageous. So we readily embracechallengeswith the courage to introduce new ideas and the ambition to build something unique.
• Relentless - We tackle our work with energy. We deliver on our commitments withenthusiasm. And we do not give up until we get to the end.
• Speedy - Speed is the currency in the tire industry. When we commit toa job we get the job done and we do it fast.

Role Specifics:

IT Operations & Service Management

Owns day-to-day operational performance of enterprise platforms and applications.

Establishes and matures IT service management practices including incident problem change and request management.

Ensures high availability performance and resilience of production systems through proactive monitoring and capacity planning.

Leads major incident response root cause analysis and post-incident remediation.

Defines and tracks SLAs SLOs and operational KPIs to measure and improve service delivery.

DevOps & Platform Operations

Leads DevOps and platform teams responsible for CI/CD pipelines infrastructure automation and environment stability.

Partners with Engineering to improve deployment reliability scalability and operational readiness.

Ensures operational standards for logging monitoring altering and observability across all systems.

APIs Integrations & Customer Connectivity

Oversees operational support of APIs integrations B2B eCommerce platforms and customer connectivity platforms.

Ensures reliability performance and security of external and internal integrations.

Coordinates withEngineering and customer-facing teams to support onboarding changes and issue resolution.

Establishes operational governance for integration changes and releases.

Enterprise Application Support

Leads teams supporting enterprise applications (ERP CRM HRIS financial systems collaboration tools).

Ensures effective vendor management contract oversight and escalation handling.

Drives continuous improvement in application support processes and user experience.

Oversees system administration upgrades patching and lifecycle management.

Security Risk & Compliance

Partners with Information Security to ensure systems meet security compliance and audit requirements.

Supports vulnerability management access controls and operational security standards.

Ensures operational readiness for audits disaster recovery and business continuity planning.

Leadership & Strategy

Builds leads and mentors high-performing IT operations and platform teams.

Defines long-term vision and roadmap for IT operations and platform services.

Manages budgets resource planning and vendor relationships.

Acts as a trusted advisor to senior leadership on operational risk system health and technology investments.

Training & Compliance

Ensures individual personal adherence to TireHub policies procedures and guidelines.

Participates and maintains ongoing training requirements through in-person virtual or computer-based learning modules as assigned.

Completes other tasks assigned by their supervisor or another member of Leadership as requested.

Competencies:

• Operational Excellence: Establishes efficient processes standards and metrics to deliver predictable results.
• Collaboration & Influence: Builds strong partnerships and drives alignment across functions and teams.
• Analytical Thinking: Solves complex business and technical problems with clear logic and prioritization.
• Customer Focus: Understands the needs of internal and external customers to deliver practical value-driven solutions.
• Change Leadership: Adapts to shifting business priorities while maintaining momentum and team engagement.
• Results Orientation: Executes commitments with urgency quality and accountability.

Education/Experience:

• Bachelors degree in computer science Information Systems or a related field preferred.
• 10 years of progressive experience in IT operations platform services or application support.
• 5 years in a management or director-level role.
• Experience managing teams of 10 people or more.

Required Knowledge Skills and Abilities:

• Strong experience with IT service management frameworks (ITIL or equivalent).
• Hands-on background with DevOps system administration and production support.
• Experience supporting enterprise applications and integration platforms.
• Proven ability to lead incident management and operational improvement initiatives.
• Experience in cloud-based or hybrid environments (AWS Azure GCP).
• Familiarity with API management middleware and integration platforms.
• Experience in SaaS regulated or customer-facing environments.
• Proven ability to effectively manage multiple tasks prioritize workload and adapt to shifting priorities.
• Ability to manage time effectively to meet deadlines demonstrating a strong capacity for planning and execution in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Excel Word PowerPoint and Outlook).
• Excellent written verbal and communication skills.
• A valid Drivers license with at least 2 years of driving experience required (3 years preferred; Does not include time on learners permits).

Working Conditions:

• This is a fast-paced and dynamic operating environment.
• Majority of time is spent sitting constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or shift light articles.
• Must be able to work flexible hours during routinely critical times to support the department including after hours for system changes and emergency situations.
• This role is based in our headquarters office in Dunwoody GA and requires a strong in-person presence.
• Must be able to travel up to 10% for training conferences or other company locations as needed.

TireHub will consider the employment of all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.

Required Experience:

Director