1st Line Support Engineer
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Kickstart Your IT Career with a Thriving Managed Service Provider!
Do you have the passion energy and drive to excel in IT support
If youre ready to take the first big step in your IT career this is your chance! Our client a fast-growing Managed Service Provider in Redhill is expanding their team. They manage over 400 business IT systems delivering cutting-edge technology and first-class support. Now theyre looking for a tech-savvy ambitious and customer-focused 1st Line Support Technician to join their ranks!
The Role
As the first point of contact for customers youll be the bridge between users and the technical teamsolving problems providing exceptional support and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector.
Job Title: 1st Line Support Technician
Salary: 27000 - 30000
Location: Redhill (own transport required due to location)
Perks & Benefits:
22 days annual leave (increasing to 25)
Performance-based bonus
Company laptop
Ongoing training & development
Regular team social events
Tasks
What Youll Do
Be the friendly and knowledgeable first point of contact for customers
Log manage and resolve service requests using an IT Service Management tool
Develop customer guides knowledge bases and internal processes
Gain hands-on experience with Windows Office 365 networking virtualisation software updates and backup solutions
Requirements
What Were Looking For
MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh dynamic and career driven individuals with technical understanding/academic qualifications
People Skills: You love helping others and value customer interaction
Clear Communicator: Confident in explaining technical solutions in a friendly way
Adaptable & Flexible: Willing to work occasional (paid) overtime as needed
Organised & Detail-Oriented: Able to juggle multiple tasks efficiently
Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
YourRecruit – Where Talent Meets Opportunity Our journey began in 1994 when Nicola Sales had a bold vision: to create a recruitment agency that not only excels in finding the best talent but also makes work enjoyable for the team. Despite the challenges of meeting tough targets, we ... View more
