Shop Managers
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
KEY RESPONSIBILITIES
1. Sales & Performance Management
Drive sales of Safaricom products and services including SIM cards M- PESA airtime bundles registrations and value-added services.
Drive sales of mobile phones and accessories from Safaricom and other approved brands.
Ensure achievement of daily weekly and monthly sales targets across services devices and accessories.
Monitor individual staff performance and provide coaching motivation and guidance to improve results.
Implement sales promotions campaigns and marketing initiatives as directed by management.
2. Customer Service & Experience
Ensure high standards of customer service at all times.
Advise customers on suitable phones accessories and Safaricom services based on their needs and budgets.
Handle customer complaints and escalations professionally and in a timely manner.
Ensure the shop environment is clean organized professional and customer-friendly.
3. Staff Supervision & Management
Supervise schedule and manage all shop staff.
Train staff on Safaricom products mobile phones accessories and customer service standards.
Enforce company policies discipline attendance and performance expectations.
Conduct basic performance reviews and provide regular feedback to staff.
4. Stock & Inventory Management
Oversee stock levels of SIM cards mobile phones accessories airtime and devices across all brands.
Ensure accurate stock tracking reconciliation and reporting.
Prevent stock losses theft fraud or misuse through effective controls.
Coordinate stock replenishment with suppliers Safaricom and management.
5. M-PESA Operations & Compliance
Ensure proper M-PESA operations in line with Safaricom and regulatory requirements.
Manage M-PESA float levels and monitor daily transactions.
Ensure accurate record-keeping and reporting of M-PESA transactions.
Enforce KYC data protection anti-fraud and compliance policies.
6. Financial Management & Reporting
Ensure accurate daily sales reconciliation and proper cash handling.
Monitor shop expenses and support basic budgeting activities.
Prepare and submit daily weekly and monthly sales and operational reports.
Ensure compliance with internal controls audits and financial procedures.
7. Operations & Compliance
Ensure compliance with company policies Safaricom dealer policies and branding guidelines.
Ensure the shop meets legal safety and regulatory requirements.
Coordinate with management on operational and performance matters.
Ensure all systems tools and equipment are functional and well maintained.
Requirements
SKILLS & COMPETENCIES
Personal Skills
Polished and confident personality
Strong product knowledge
Excellent communication skills
Strong analytical abilities
High energy and self-motivation
Sales-driven and persuasive
High level of integrity reliability ability to work under pressure
Leadership Skills
Strong leadership and team management skills
Ability to motivate and inspire a team
Training and coaching capability
Strong problem-solving skills
Mediation and conflict resolution skills
KEY REQUIREMENTS
Proven experience (24 years) in sales and customer service preferably in telecommunications Safaricom dealer outlets or fast-paced retail environments.
At least 12 years experience in a supervisory or managerial role is an added advantage.
Demonstrated ability to meet or exceed sales targets and grow market share.
Diploma or Degree in Business Administration Sales & Marketing or a related field.
Company Industry
Dairy Product Manufacturing / Agriculture / Construction / Mining Machinery Manufacturing / Animal Feed Manufacturing / Food Production
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
