Sr Manager, Business Consulting Customer Intelligence

Job Title : Sr Manager Business Consulting -Customer Intelligence

Emea- Hybrid

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence and questions into answers.

If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes.

About the job

The Customer Intelligence Division is looking for a Senior Manager to lead a marketing technology business advisory team. Our team is responsible for driving adoption and helping enterprises meet their business goals using our industry-leading customer engagement martech platform.

In this role you will lead a regional team with global reach helping organizations with their marketing AI content personalization business processes and segmentation strategies. Working with large enterprises across multiple industries you will be exposed a wide range of opportunities to provide insights to marketing organizations and help them reach best in class.

Join a growing SaaS business in a leadership role managing a team of highly motivated experts delivering market-leading solutions for some of the worlds largest brands.

As a Senior Manager Martech Business Consulting you will:

• Develop and implement business plans to co-ordinate customer adoption of a data-driven SaaS marketing platform. Work with essential business partners internal and external for development of consulting practices aligned to industry verticals using best practices and industry standards
• Consult with clients to understand their marketing needs and recommend solutions
• Define and oversee the practice objectives and the acquisition/development of resources including innovation of new adoption methodologies to support the launch of new products
• Provide leadership and management of the marketing advisory practice that includes the following areas: marketing analytics marketing decisioning marketing automation and campaign management management consulting.
• Define create and maintain data-driven marketing recommendations and practices that support high quality of solutions and adoption for our clients.
• Thought leader in data-driven marketing technologies and processes. Keeps abreast of trends in the related and competitive marketplace.
• Embrace curiosity passion authenticity and accountability. These are our values and influence everything we do.

Required qualifications

• Bachelors degree in Marketing or Analytics or similar field
• Minimum 12 years of experience in the design and use of data-driven marketing systems and managing large projects and programming teams. Three years of direct customer experience. Experience designing/building marketing systems and in at least one vertical industry. Five years of experience in a leadership role including two years in a formal management role.
• Proven experience with data-driven marketing platforms (e.g. SAS Adobe Analytics Google Analytics Salesforce Marketing Cloud).
• Proven communication skills with the ability to present complex findings to non-technical stakeholders.
• Demonstrated experience applying marketing data solutions in one or more of the following industries: financial services retail or telecommunications.
• Experience defining organizational practices to leverage omni-channel data to improve customer engagement loyalty programs and sales performance.
• Familiarity with industry-specific data sources regulatory requirements and business processes relevant to marketing analytics in financial services retail or telecommunications

Additional competencies knowledge and skills

• Global Perspective: Demonstrating awareness of and sensitivity to the international market cultural technological political and legal factors that impact individual and work group priorities and results; leveraging own understanding of the organizations global strategy global business trends and regional differences to enhance individual and work group results.
• Strategic Planning: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal; committing to a course of action to accomplish a long-range goal after developing alternatives based on logical assumptions facts available resources constraints and organizational values.
• Leading Change: Driving organizational and cultural changes needed to achieve strategic objectives; catalyzing new approaches to improve results by transforming organizational culture systems or products/services; helping others overcome resistance to change.
• Influencing: Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
• Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• Experience working in a SaaS or software vendor environment.

You are welcome here.

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information

To qualify applicants must be legally authorized to work in the United States and should not require now or in the future sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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