Bell Captain

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.

To provide assistance and services for guests as well as the hotel in order to ensure pleasurable accommodations.

• • Hold daily line up meetings for all staff
  • Complete training of Bellmen and Doormen as directed by the Director of Guest Services
  • Hold Monthly Department meetings for the Team in line with Corp Standards
  • Complete all MOS trainings for staff and record all audit responses
  • Responsible for handling all convention-related distributions to guest rooms
  • Process all gratuities for porterage bag drops shoeshines and any other gratuities paid out from groups or the hotel.
  • Ensure all guest laundry is delivered to guests rooms
  • Ensure delivery of all packages to guests rooms.
  • Use friendly and appropriate expressions when engaging guests
  • Be fully acquainted with the different points of interest
  • Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
  • Ensure the delivery of parcels mail and special deliveries to guestrooms executive offices or meeting rooms
  • Ensure that the public areas bell closet are maintained clean and tidy
  • Follow-up with guest complaints to ensure that any problems are resolved
  • Arrange special requests for guests including and not limited to flowers rental cars forwarding luggage sight-seeing tours and advising of different quality local shopping areas
  • Utilize bell carts effectively and with caution
  • Ensure the floor is covered 100% of the time including the Front Desk
  • Direct guests to the Front Desk or meeting rooms
  • Call taxis and/or shuttle for guests as needed
  • Assist retrieve and load luggage for guests
  • Notify the Front Desk and Guest Services of VIP arrivals whenever possible
  • Engage in conversation with as many guests as possible
  • Attend all designated staff meetings and training sessions
  • Complete all tasks assigned by manager
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
  • Follow all company safety and security policies and procedures; report accidents injuries and unsafe work conditions; complete safety training and certifications
  • Drive house car to assist guest with transportation when needed.

• • Excellent customer service skills
  • Must have strong communication presentation training and organizational skills
  • Maintain a professional business appearance attitude and performance
  • Must be able to work a flexible schedule including weekends and holidays
  • Candidates must be able to speak fluent English
  • Must have a Must be 21 years of age and older.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .