U22-002Cloud Operations Engineer

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Purpose

The Cloud Operations Engineer Cloud Services assists in the support and management of the software components of the Kofax Cloud Solutions technology are expected to provide first-class system operation and support to the Kofax Software cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members management other department personnel third-party vendors customers and must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customer and partners.

Key Responsibilities

Specific responsibilities include but are not limited to the following:

Application operation Duties

nd
Technical Application and Customer deployment

Cloud Platform operations

Monitor system status activity performance metrics and capacity
Participate in weekly on call rotation
Maintain current system patches and updates
Be first line of contact for daily operations towards our vendors
Maintain up-to-date records of all system assets and licenses
Manage storage volumes and resources effectively
Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides

While the job description describes what is anticipated as the requirements of the position the job requirements are subject to change based upon any changing needs and requirements of the business.

Qualifications

This position requires the following education and experience:

Working experience with either AWS or Azure or both
Working experience with Linux and or Windows Server
Information Technology-related college degree or equivalent work experience;
Experience with SQL Server;
Comprehensive understanding of networking protocols technologies and LAN/VLAN configurations
Strong technical analytical and problem-solving skills;
Excellent written verbal and organizational skills;
Troubleshoot issues expediently;
Work collaboratively as part of the Cloud team;
Escalate support with outside consultants/vendors when necessary;
Transfer technical knowledge to other team members;
Prioritize and manage multiple tasks while remaining detail-oriented;
Communicate in writing and orally in a professional fashion
Accurately and professionally document all work.

Kofax Inc. is an Equal Opportunity Employer M/F/Disability/Vets

Required Experience:

Job Purpose The Cloud Operations Engineer Cloud Services assists in the support and management of the software components of the Kofax Cloud Solutions technology are expected to provide first-class system operation and support to the Kofax Software cloud enterprise. They must demonstrate technical ...