Customer Care Representative
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Job Location:
Mount Hope, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Responsibilities
Qualifications
Were seeking a dynamic energetic and resourceful individual to join our customer care team. If you thrive on solving problems delighting people and turning everyday interactions into extraordinary experiences this role is for you.
Responsibilities
- Be the friendly voice and helpful guide for our customers ensuring each interaction leaves them feeling valued and heard.
- Quickly troubleshoot and resolve inquiries turning challenges into opportunities for solutions.
- Collaborate with a team of passionate customer advocates to continuously elevate our service standards.
- Empower customers by providing clear guidance insightful recommendations and proactive follow-ups.
- Champion customer feedback sharing insights that help us innovate and improve.
- Clerical work including answering/screening/telephone calls to the appropriate person resolution of calls (orders quotes etc).
- Respond to customer requests for information concerning order tracking order expediting and product availability.
- Perform order entry at both sales invoicing level and request for products from supply plants.
- Notify customers of potential backorders credit issues order availability and any other information regarding orders.
- Act as a liaison between internal departments.
Qualifications
- All levels of customer service experience considered.
- Willingness to learn product processes and work as a team.
- Attention to detail and problem solving.
- Excellent telephone written and verbal communication skills while interfacing with all levels of staff and customers.
- Working knowledge of PCs and related software including MS Word Excel.
Required Experience:
Unclear Seniority
About Company
Overhead Door Corporation offers more than a day job where you clock in and out; we’re a dynamic environment where you see the results of your hard work firsthand and receive deserved recognition.
