Application Specialist (55560)

Latrobe, PA - USA

Monthly Salary: USD 55000 - 65000

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

About Product Evaluation Systems

Product Evaluation Systems (PES) assists commercial and industrial clients by providing materials testing services through our full-service testing laboratory. Our capabilities include metallurgy mechanical testing chemical testing failure analysis machining and nondestructive testing. We cater our services to each clients unique testing needs. Our experienced engineers chemists metallurgists and technicians provide assistance to the additive manufacturing aerospace steel manufacturing power generation mining and oil & gas industries among others. As part of the ATS family of companies we can offer additional inspection calibration and consulting engineering capabilities when clients need a broader scope of services.

Position Summary:

The Application Specialist serves as a customer-facing technical support role responsible for responding to customer inquiries preparing quotations and coordinating materials testing requests. This position focuses on accurate information gathering and clear communication to ensure customer requirements are properly defined and effectively transferred to laboratory operations.The Application Specialist works closely with the Application Specialist Manager and laboratory teams to deliver responsive high-quality customer service.

Key Responsibilities

Customer Service

Respond to customer inquiries regarding testing services via email and phone.
Assist customers in defining test requirements specifications and scope.
Provide clear professional communication throughout the inquiry and quoting process.
Support ongoing customer relationships through reliable and timely service.
Address routine customer questions updates and changes related to quotes or orders.

Quoting

Prepare quotations for testing services under established pricing guidelines.
Clarify scope pricing turnaround time and administrative requirements with customers.
Ensure quotes are complete accurate and properly documented.
Track quote and order status and follow up with customers as needed.

Coordination & Documentation

Coordinate with laboratory operations to confirm test feasibility scheduling and turnaround times.
Ensure customer requirements are clearly documented for laboratory execution.
Communicate changes or clarifications between customers and lab personnel.
Assist with resolving order-related issues in collaboration with the manager and lab teams.

Quality & Compliance Support

Follow established procedures for quoting.
Maintain accurate records and documentation to support customer service and quoting processes.

Qualifications

Education

Associates or Bachelors degree preferred or equivalent experience in laboratory-related roles.

Experience

25 years of experience in quoting order management or applications support.
Experience in a laboratory materials testing manufacturing or technical services environment preferred.

Skills

Strong written and verbal communication skills.
Excellent attention to detail and organizational ability.
Ability to manage multiple requests in a fast-paced environment.
Comfortable using quoting tools ERP or LIMS systems.
Professional and customer-focused approach to problem-solving.

Working Conditions

Office-based role within a laboratory environment.

ITAR

U.S. Persons Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (ITAR). Accordingly the company will consider only U.S. Persons for this position. A U.S. Person includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e. green card holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Equal Employment Opportunity Statement

Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race color creed religion national origin citizenship status ancestry sex age physical or mental disability unrelated to ability marital status family responsibilities pregnancy genetic information sexual orientation gender expression gender identity transgender sex stereotyping order of protection status protected veteran or military status or an unfavorable discharge from military service and other categories protected by federal state or local law.

Required Experience:

DescriptionAbout Product Evaluation SystemsProduct Evaluation Systems (PES) assists commercial and industrial clients by providing materials testing services through our full-service testing laboratory. Our capabilities include metallurgy mechanical testing chemical testing failure analysis machinin...