Open Access Operations Analyst, E-Commerce Operations
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Job Location:
Columbus, NE - USA
Monthly Salary:
$ 47000 - 65000
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The primary role of the Open Access Operations Support Analyst is to track research compile analyze and act upon a complex set of data relating toopen accessagreement customer accounts as well as independent authore-commercetransactions for ACS Publications Division Accountabilities are as follows:
Performsopen accessagreement relationship management and support of our self-paying customers. This includes day to day customer interactions order processing support and general account maintenance and analysis to allow the sales team and ACS Publications division to grow revenue.
Responsible for the setup and renewal of open access agreements including proper OA profiles and providing a smooth transition from customer acceptance to account activation. This may include support activities on OA processes and transaction questions and providing timely follow-up to provide complete resolution.
Responsible for the follow up communication to customersregardingecommerce orders and payment using applicable systems and tools to track andmonitortransaction with business partners vendors and customers. This includes analyzing customer trends and making recommendations on process improvements to contribute to a positive customer experience whileoptimizingsystems and workflows.
Enters tracks and monitors customer interactions and feedback to improve customer relationships; helps sales staff preempt customer issues;identifiescustomerutilizationpatterns toassistsales in account strategies; andidentifiespossible up-sell opportunities whenappropriate.
Supports sales evaluations including providing inputs on customer issues and feedback to drive changes in sales administration where necessary.
Supports ongoing information technology efforts withinopen accesssystems and applications through business functionality recommendations business requirementinputsand business unit testing.
The position is based in Columbus OH salary will be $47000-$65000.
Required Experience:
IC
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
The American Community School opened its doors in 1955, when Mr. and Mrs. Ben Parker opened their residence to American families interested in a school with an American curriculum. During that first year, there were only 12 students in grades 1 through 8. As the young Kingdom grew, so ... View more
