Associate Clinical Programs Analyst (Registered NurseLPN)

Calgary - Canada

Monthly Salary: $ 56300 - 93900

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Please note: This is a fully remote role with the flexibility to be based out of any of the following provinces: Alberta Saskatchewan British Columbia or Manitoba.

Job Summary:

Reporting to the Supervisor the Associate Clinical Programs Analyst plays a vital role in the support for our patients within the patient assistance program. They will be responsible for managing all aspects of program support for assigned physicians or centres (hospital or clinics) in each geographical area and ensures that patients are provided easy access to the support program and access to their drug therapy. The Associate Clinical Programs Analyst will work directly with the reimbursement specialist to help secure funding as well as continuing to build a rapport with clinics and physicians.

Section A Patient Support:

Perform HCP and patient registration activities according to program protocols and applicable departmental procedures.
Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services disease state or product related questions based on information provided as part of the program materials.
Provide medical support to patients and health care providers including but not limited to education on specific diseases and therapies and disease management.
Prepare for and attend extensive specialized training sessions for specific therapies provided by the pharmaceutical team.
Telephone support in a live inbound/outbound call centre (including maintenance calls and adherence support both inbound and outbound as needed).
Understand the patients healthcare plan and provide opportunity for the patient to access support beyond program medication.
Administer and adhere to case management protocols including clinical monitoring data collection ongoing patient follow-up compliance therapy disruption/discontinuation monitoring adverse event reporting and liaison with primary healthcare providers.
Work directly with the reimbursement specialist and the physician to secure funding for their patients therapies.
Assist with alternative funding searches when needed.
Attend patient meetings conferences as needed to increase knowledge in order to better support and educate patients.
Identify and report AEs to Health Canada Med Info and enter source system and third-party systems.

Section B Stakeholder Interactions:

Liaise with physicians offices pharmacies infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
Identifies opportunities for improving organizational effectiveness with an emphasis on total customer service and cost control.
Build relationships with key customers within area of responsibility to ensure that specifications and business requirements/portfolio management is clearly established.
Operates as a liaison between vendors and manufacturer.
Provide professional internal/external presentations.
Develop customer management solutions in response to deficiencies in client service and/or operating processes.
Virtual calls/meetings and seminars when applicable.
Identifies business development or expanded service opportunities within existing client base.
Researching and advocating for appropriate public assistance resources for patients.
Ensures high level of customer responsiveness with proactivity in addressing and solving issues.
Review data to identify trends and issues to account strategy.
Positive can-do attitude and customer focused approach.
Develop customer management objectives and represent customer needs internally in collaboration with Operations Management and Manufacturer.
Representing the voice of the customer to the senior management team on important/urgent issues.
Developing maintaining and communicating a formal account strategy and portfolio of key growth opportunities.
Ability to adapt to changing workload.

Section C Key Requirements:

Requirements:

RN/RPN/LPN license is required; Registration with Provincial College of Nurses. Must be a member in good standing of respective regulatory college.
5-7 years of case/patient management experience.
Motivated personable and agile personality with experience in stakeholder management and patient care.
Extensive knowledge of the MS therapeutic area preferred.
Flexibility to travel up to 30% depending on site assignment.
Ability to flex with working hours.

Communication & Soft Skills:

Effective interpersonal and leadership skills.
Ability to build and maintain professional yet empathetic relationships.
Lead difficult conversations with key stakeholders and patients.
Excellent written and verbal communication skills.
Thrives in a team-oriented environment.
Excellent presentation skills both face-to-face and virtual.

Technical & Business Understanding:

Strong computer and software skills: Excel Word Outlook Adobe.
Acrobat CRM database entry VOIP telephony web portals teleconferences web-based meetings.
Experience in data management/reporting tools is an asset.
Strong business and financial acumen.
Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel.

Traits:

Efficient time management.
Strong analytical and mathematical skills.
Ability to motivate influence and coach colleagues.
Effective organizational skills; attention to detail.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

$56300 - $93900

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to .

Join us at McKesson!

Required Experience:

Please note: This is a fully remote role with the flexibility to be based out of any of the following provinces: Alberta Saskatchewan British Columbia or Manitoba.

Job Summary:

Section A Patient Support:

Perform HCP and patient registration activities according to program protocols and applicable departmental procedures.
Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services disease state or product related questions based on information provided as part of the program materials.
Provide medical support to patients and health care providers including but not limited to education on specific diseases and therapies and disease management.
Prepare for and attend extensive specialized training sessions for specific therapies provided by the pharmaceutical team.
Telephone support in a live inbound/outbound call centre (including maintenance calls and adherence support both inbound and outbound as needed).
Understand the patients healthcare plan and provide opportunity for the patient to access support beyond program medication.
Administer and adhere to case management protocols including clinical monitoring data collection ongoing patient follow-up compliance therapy disruption/discontinuation monitoring adverse event reporting and liaison with primary healthcare providers.
Work directly with the reimbursement specialist and the physician to secure funding for their patients therapies.
Assist with alternative funding searches when needed.
Attend patient meetings conferences as needed to increase knowledge in order to better support and educate patients.
Identify and report AEs to Health Canada Med Info and enter source system and third-party systems.

Section B Stakeholder Interactions:

Liaise with physicians offices pharmacies infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
Identifies opportunities for improving organizational effectiveness with an emphasis on total customer service and cost control.
Build relationships with key customers within area of responsibility to ensure that specifications and business requirements/portfolio management is clearly established.
Operates as a liaison between vendors and manufacturer.
Provide professional internal/external presentations.
Develop customer management solutions in response to deficiencies in client service and/or operating processes.
Virtual calls/meetings and seminars when applicable.
Identifies business development or expanded service opportunities within existing client base.
Researching and advocating for appropriate public assistance resources for patients.
Ensures high level of customer responsiveness with proactivity in addressing and solving issues.
Review data to identify trends and issues to account strategy.
Positive can-do attitude and customer focused approach.
Develop customer management objectives and represent customer needs internally in collaboration with Operations Management and Manufacturer.
Representing the voice of the customer to the senior management team on important/urgent issues.
Developing maintaining and communicating a formal account strategy and portfolio of key growth opportunities.
Ability to adapt to changing workload.

Section C Key Requirements:

Requirements:

RN/RPN/LPN license is required; Registration with Provincial College of Nurses. Must be a member in good standing of respective regulatory college.
5-7 years of case/patient management experience.
Motivated personable and agile personality with experience in stakeholder management and patient care.
Extensive knowledge of the MS therapeutic area preferred.
Flexibility to travel up to 30% depending on site assignment.
Ability to flex with working hours.

Communication & Soft Skills:

Effective interpersonal and leadership skills.
Ability to build and maintain professional yet empathetic relationships.
Lead difficult conversations with key stakeholders and patients.
Excellent written and verbal communication skills.
Thrives in a team-oriented environment.
Excellent presentation skills both face-to-face and virtual.

Technical & Business Understanding:

Strong computer and software skills: Excel Word Outlook Adobe.
Acrobat CRM database entry VOIP telephony web portals teleconferences web-based meetings.
Experience in data management/reporting tools is an asset.
Strong business and financial acumen.
Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel.

Traits:

Efficient time management.
Strong analytical and mathematical skills.
Ability to motivate influence and coach colleagues.
Effective organizational skills; attention to detail.

Our Base Pay Range for this position

$56300 - $93900

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

Join us at McKesson!

Required Experience:

Key Skills

EMR Systems
Hospital Experience
Acute Care
ICU Experience
Hospice Care
Workers' Compensation Law
Home Care
Nursing
Catheterization
Critical Care Experience
Medication Administration
Tube Feeding

Apply Now

About Company

McKesson

McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click