Field Service Technician Trainee

*Candidates must reside within 50 miles of Anchorage Alaska

GCIs Field Service Technician Trainee represent the companys service philosophy by assisting customers who have purchased and are using company products and services and/or are considering upgrading or expanding their products and services. Provide telecommunications installation and servicing of Video high speed Data and Voice product lines within customer residences and business properties in an efficient and professional manner.

• Install service and troubleshoot telecommunications equipment including analog or digital systems for video voice and data services from the tap or demark location to the customers home or office.
• Perform routine service maintenance and operations on radio frequency analog microwave fiber optic and AC/DC components.
• Refer problems between the demark and headend or distribution center to network technicians.
• Perform disconnects reconnects and relocate services as instructed; repair or replace worn components and faulty connections.
• Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
• Perform preventative or corrective maintenance such as underground cable locates outage response rewiring or upgrading cabling and equipment impairment mitigation system drive off and repairs.
• Communicate with customers on-site and present additional service offerings.
• Support senior staff technicians and mentor junior technicians with install test and repair of custom service orders.
• Responsible for basic vehicle maintenance truck stock and following the companys safe driving and other applicable policies.

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
  • Ability to maintain financial accountability for vehicles inventory (i.e. test equipment) paperwork and safety procedures to minimize claims.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders and accurately complete written route sheets.
  • Ability to verbally communicate technical information to customers contractors utility workers fellow employees and the general public in an effective manner appropriate with all levels of understanding.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCIs Code of Business Conduct & Ethics.
  • Ability to interpret and accurately apply applicable codes regulations policies procedures guidelines etc.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
  • Ability to organize assignments equipment and routing to maximize productivity.
  • Ability to maintain an understanding of telephone/RF standards safety codes and terminology as it relates to service orders repairs tickets and materials for residential installations and repair.
  • Ability to read and understand system design and city street maps.
  • Ability to operate issued monitoring and test equipment.
  • Ability to operate and interpret data from applicable test equipment required to perform installation troubleshooting and repair.
  • Ability to maintain working knowledge of the Companys products services and features offered for video voice and data services.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.

Additional Job Requirements:

This is a trainee level position within the telecommunications field service industry that is expected to attain job knowledge and competency through the companys certifications education and training with higher-level technicians. Supports senior technicians by gaining a basic understanding of installation modifications and test procedures used to install disconnect and repair video data and voice services. Works under close supervision and work is reviewed by senior staff.

Essential Duties:

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Upon hire may be required to complete Company on-line Installer Pole Climbing AK DOT Bucket Truck and AK DOT approved Flagger Certification. Additional certifications or successful course completion may be required within a defined period after position acceptance.
• Depending on location assigned may require six (6) months experience living in an arctic environment.

Preferred:

• Six (6) months of general work history.
• Telecommunications technical or customer service experience.
• Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

• This position requires driving a company-owned vehicle company provided vehicle or use of a personal vehicle on behalf of the company. Must possess and maintain a valid drivers license or successfully obtain a valid drivers license within two (2) months of employment proof of insurance a satisfactory driving record and successfully complete Defensive Driving course.

• Subject to adverse weather and driving conditions;Must be able to cope with a remote arctic environment.
• Work includes working inside and outside in typical cold weather conditions.
• Work involves heights up to 40 feet on poles ladders and buckets.
• Work performed below overhead construction and in trenches to 10 feet in depth.
• Tasks performed around high-power electrical conductors and gas lines.
• Work areas can be cramped dark dusty damp wet stuffy sticky smelly hot and/or cold.
• May encounter unrestrained animals/pets.
• High degree of balance coordination and strength needed to ascend descend and work atop poles towers and ladders with tools and equipment safely and routinely.
• Daily moving traversing and positioning self on varied uneven or unstable surfaces such as roofs and in trenches often hampered by weather elements.
• Safely move transport position install remove and maneuver equipment extension ladders and supplies of up to 70-pound loads occasionally up to 50-pounds more regularly up to 20 pounds frequently.
• High degree of dexterity and coordination to operate hand tools and to connect separate and twist multiple smaller items on a daily basis.
• Visual acuity necessary to identify inspect observe and assess details at near mid and far ranges.
• Ability to clearly distinguish colors for driving identifying cables or other electrical components and safety signage.
• Auditory acuity necessary to operate equipment;capable of distinguishing between equipment signals and the human voice often amidst background noises such as wind rain and traffic.
• Ability to tolerate temperature and weather extremes found in the Alaskan environment (fumes and odors dust low light conditions rain sleet snow hail wind temperature extremes.)
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Must be able and willing to work flexible hours including but not limited to overtime on-call and/or additional time on weekends holidays evenings before or after normal shift hours.
• Travel may be required to perform work in other systems throughout the state.
• Drug Testing: Participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy conditions of a contract or proposed contract with a business partner or client. This includes pre-employment random reasonable suspicion post-accident return to duty and follow-up testing.
• Fitness For: Duty: Ability to pass a pre-employment or return to work physical and fitness for duty examination may be required to satisfy conditions of a contract or proposed contract with a business partner or client.